Recent Reviews from AutoNation USA Houston

Really good dealership with great deals. Received one of the best customer service from Bruno Morales so if you need help make sure to go with him and he will definitely help you out !!

Mo helped me get the car I dreamed of getting! And my experience overall was amazing

Mo gave me a perfect deal thanks a lot Mohamed

The only reason I didn't give it a 5 star rating is because of the service department.

I really enjoyed working with Mo while searching for my new vehicle. He did above and beyond to make this the best. Whenever you're in search of a vehicle, make sure to visit Mo!!

I really enjoyed the experience of purchasing my 2018 Mercedes GLC 300. He was truly the best salesman ever!! Whenever in need of a vehicle, please visit for a new vehicle!!!

Very pleased with Auto Nation, Jose Castañon! Will be back for sure when my daughter graduates.

Very professional and help me find exactly want I wanted. I love Mo ❤️

I 100% recommend Mo for any of your vehicle buying/trading needs. He was super friendly and helpful. We look forward to enjoying our new Mercedes!

We had such a great experience! Mo was a pleasure to work with, personable and not pushy. There is no wonder why he is 1# on the sales leader board! Plus he is easy on the eyes so even if it takes a while you get a great deal and some eye candy. 😉

I had a great visit with AutoNation in Houston on I-45. specifically my salesperson Jhan Gonzalez. After multiple sales people walked past me he stopped, we had a brief chat and he explained he was helping a few more people and if no one got to me he would be back and true to his word he came back. I explained I saw a vehicle online and it said it was at that location, but he explain it wasn’t there and why. We agreed that he would go to the other side of Houston and pick it up and notify me once it was back at that location and we can make arrangements for me to come back and see it. I came back and it was exactly what I wanted. After they appraise my vehicle and started my financing I met with a very nice woman in the finance office and she took good care of me and I cannot be more satisfied. I believe the woman in the finance office said she had been at that location 2 months and Jhan for only 2 weeks, but they truly represented the company very well and hopefully they’ll stay at this location until I have a chance to purchase another vehicle. The whole process took a little less than 2 hours from the time I looked at the vehicle till I was driving on my way home and this would include getting my trade in appraised. I highly recommend Jhan I and wish him continued success! Regards, Kerry

I received the Best deal from the Best Salesman ever Zo Memon!!! I will definitely recommend him to Anyone who is looking for a Great Deal with a New Car!!!! Thanks Auto Nation I am Sooo Satified with my New Ride!!!

My experience was great and Jhan Gonzalez was the BEST! And he worked with me and gave me a bunch of knowledge! He is the greatest yall could ever have on your team !

Trato Excelente 👌

Thanks Jhan and George for being patient with us and answering all of our questions! Happy with our purchase.

Hands down Mo is the best

Jhan González and George Schultz were a great team at Autonation! They were very knowledgeable, helpful, and professional during the entire purchase process. Thank you!

The excellent customer service I received from Jhan Gonzalez was nothing less than superior.From the friendly greet,to the final congrats lol I must say I went in knowing I wanted to leave with a vehicle and Mr.Jhan’s assistance made that happen.3 words”Look for JHAN” 😀

Had a great experience and great customer service thanks to Hector Andrade

Mo was the best salesman ever! He helped me buy my car! I highly recommend you go see him when your over there!!

Went here to buy a big SUV for my family and Brian the Salesman put me in a very nice QX80. Great car buying experience definitely gonna come back for my next purchase

My wife and I were referred to Hector Andrade by a friend, and we were extremely satisfied going to him. He was very respectful, professional, attentive, listened to our financial needs, was very caring and didn't try to push anything extra on us, great personality, and even had time to acknowledge and play with our 2 year old while multitasking and getting things done. We ended up getting a 2017 GMC Acadia in amazing condition, we would highly recommend Hector Andrade to anyone making a future purchase with Autonation.

Mo was awesome thank you he is the best

We had such a great experience. We drove in with our GFS and drove out with our LX570! Love it! Eric was amazing! He was super nice, sincere, and very helpful. Thanks, guys!

Very friendly and helpful!! Aurelio and Jose helped us out both very good!

Mohamed helped out a great deal with smooth paper work! And overall great experience!

Zo and Hector have both been so helpful during my car shopping. So happy with my purchase. Highly recommend the two. 🙌🏼

Great service, Mo was ver courteous and friendly, I would definitely come back and look for him.

Mo was fantastic, definitely made the process fast & easy for us

Showed up looking to buy to my first car. Mr. Mohamed Gaber gave me several options till I found one that I had liked, and most importantly fit in comfortably. Being 6'4", that wasn't easy. The process of buying car was made very simple and easy, and I'm driving out of here a happy customer

Me and my wife had been searching for a car for some time and we were on the point of giving up. We meet Tony and he helped us through the entire process he was patients with us, very easy to talk to. Answered all our questions, we got a good deal and left the dealership with exactly what we wanted for a good deal.

Fabulous! Honestly, everyone there is so nice and helpful, they literally go above and beyond customer service. Loved it. I'll be back, and if not I'll definitely refer!! 🔥🔥🔥

I had a great time there. Thanks for the help getting my New 2020 Ford Ranger .

Mo was my daughter's salesman and he was very polite and attentive to my daughter. He work hard to get her a good comparative rate.

All man,from the moment I walk through the door my experience with AutoNation was GREAT!! BROOKE & The Staffs gets an A+from me. Highly recommend them & great selection!!

Mo, was the best sales person I have ever encountered, very helpful and friendly. Thank you Mo.

A very good place to purchase a vechile. Thanks to Brooks and Emmanuel they were very helpful made the process easy and fast to get my vechile the very same day.

Hello, My name is Breanna Keys, I just want to say from the first time speaking with Justin in Finance about my GAP information he was so helpful and so filled with life and personality on the phone. Its really rare to come across good customer service and I want to thank him for assuring me and giving me the confidence I needed to actually make the trip to the dealership, given what I recently experienced with losing my car. The Salesman Edward Hinojosa he paired me with was so helpful and patient , he didn't just try to sell me any car. He took me down the runway and let me pick out what I wanted and worked it out for me. Also I had my 3 year old with me and he basically helped watched her throughout my car buying process (you know how 3 year old's can be LOL).He made sure my new car was fully cleaned with a full tank of gas!! If I could rate my experience I would give it a 1000 PLUS! Thank you both for making this easy for me, and I will also post this on Google and give you a 5 star. Thank you AutoNation for giving me a second chance!! Thank you!

I give 5 stars and a A plus to Mr Zohaib Memon, not only for his great customer service but for also going above and beyond his duty to help my wife and I on getting the information we needed to have because we came in unprepared. He made our car buying experience way less stressful than we expected. I would like to personally thank Mr Zohaib for a job well done. From me and my wife we "THANK YOU, ZO

Great Service Me and my wife love the new cars we bought

Héctor was really fast and made the proccess easy and simple for me. I highly recommend Autonation Houston and don't forget to talk to Hector Andrade!

FIRST I GIVE GOD THE GLORY 🙌🏾 This was my first time buying a car at Auto Nation, I was very pleased with my salesman Emmanuelle, he was very pleasant, helpful, patient , honest and kind , I will refer him and Auto Nation to my family and friends, I’m very satisfied my new car and I would like to Thank Everyone At Auto Nation That Play A Part In Helping Me Today !!! ❤️❤️

FIRST AND FOREMOST I GIVE GOD THE GLORY I was very satisfied with my selection, the patience and honesty of my salesman Emmanuelle I would recommend AUTO NATION AND You to my family and friends Thank You

I had a great experience with John Graves. He helped me through the whole process and was very friendly. Thanks Auto Nation!

The car salesman Brian was so tremendously awesome he kept me comfortable and wasn't just trying to make a sales he is one of the best people I've ever encountered 5 stars for this company in general and for Brian for being awesome !!!

Mo took great care of me! Had the car ready too test drive upon arrival! Was present for the whole process! I couldn’t have been treated anymore fairly and wanted!

I drove of in the car that I came for, so I would consider that a good experience.

If you are in search for your next luxury car go see AARON, he’s knowledgeable about the cars and made it an excellent buying experience. In a little over 4 hours I was financed, had upgraded my insurance, and was driving home in my new to me Mercedes GLK 350.

Excellent experience selling my car to them. Courteous service, fair price. Whole process took about 1 hour. Highly recommend them.

I had a great experience here and my salesman Hector was amazing.

Gabriel was very helpful and took care of everything.

This was my first time purchasing a vehicle from a dealership and my experience was great! My salesman Hector was very explanatory throughout the entire process. Even when he was unsure of an answer to my questions he would stop and double check with a manager instead of giving me wrong information nor make any broken promises. Great place for first time buyers I really recommend y’all talk to Hector as well!

Emmanuel was a fantastic salesman. He helped me find the perfect car for me in the price range thaf I wanted. He even took the extra initiative to make sure that the car that I saw online was there in person. If I could give 6 stars I would. He helped with every step of the process and 100% would recommend him to anyone looking to purchase a vehicle, he makes sure that he is helping any way possible to get you the car you need

Mo and Juan were great. Thanks guys!

I recommend this place and the guy name (Mohammad Jaber) was amazing, he helped me to find what I'm looking for with an amazing service 👌🏻

Zo was our salesman and he did an excellent job. He helped my son find the perfect car. Zo came in on his day off to help us complete our purchase. I definitely recommend AutoNation and Zo.

Very professional and my salesman Mo made made the process very easy and quick, he is very attentive to details and i got the best deal, and the finance manager George was very honest and straight and worked very hard getting me the best loan rate in the market, i definitely recommend these guys to friends and family and it won't be my last purchase from them. Great work guys 👍👍

Great customer service I just got a new vehicle from Mo. He is a great sales person . In and out in less than 2 hours . 5 stars+

Jay was an AWESOME salesman. He was very thorough in the process of us purchasing our very own Tahoe, we never felt rushed in any type of way. Also very patient with us as were from Louisiana as well. We definitely recommend him to absolutely anyone! An all around genuine person! Thanks Jay and AutoNation!

Mo gave me a great service! Thanks

Emanuel De Leon was very attentive and knowledgeable of all the requirements I wanted in a vehicle. I presented some other options from competitor dealers in the area and he was able to present the various options available within there inventory. At last, with his patience, I drove out with the perfect vehicle for me. Thank you again Emanuel for all your help!

Only negative part you could have filled the gas tank.

Service is great they will help everything as they can to get it through the process and get you all out the door happy Fred is the man to talk to

I had a problem with the car 1 week after purchasing. Bobby in service was arrogant with his first words to me ?What?s your story ?. Steffan our salesman was courteous and knowledgeable.

Mo was excellentat doing his Job!! He was very nice and tried to meet my requirements for a vehicle. I am very satisfied the service here!

Very professional and courteous staff. Easy and smooth process. Mr. Brian helped me out and he was very nice! I definitely recommend that you check them out!

Normally the back and forth between negotiations can be exhausting but I must admit this one was smooth, fun, and entertaining.

Normally the back and forth between negotiations can be exhausting but I must admit this one was smooth, fun, and entertaining.

Mo is the coolest salesman at this dealership.

Great service I'm glad to have stopped by to shop for a vehicle

This young man was a pleasure to work with and very helpful through the process. Thank you

First time walking into AutoNation I had a great experience my sales men Mo did a great job!!!!!

Mo Helped us greatly and helped me find a great first car

Got my asking price place is great! Mark Wade made it happen.

I recommend this place and the guy name Mohammad Jaber was amazing, he helped me to find what I'm looking for

Mohammad Jaber was amazing, he helped me to find what I'm looking for and all the staff was nice. I recommend this place and Mohammad Jaber

Honestly the best experience I’ve had especially for buying my first car. I had Mohamed help me through it all. He was very knowledgeable and helpful and made everything so easy and made sure everything was done right . But overall experience everyone was amazing.

Major issues with a used jeep. Took them awhile, but the eventually got it right.

Mo had the greatest customer service! He was very nice and tried to meet my requirements for a vehicle as best as he could. I am very satisfied with my new car and the service here!

Bruno Is The Best He's Very Friendly And Very Help I Love My New Car Thanks Auto Nation

I have to say this is the first time I have had a great car selling and buying experience. I sold my car to AutoNation easiest process ever Mark Wade was excellent I got my check within 30 minutes if you’re looking to get what your car is worth see Mark Wade and I let Mark know I was looking for a used Explorer he right away told us to speak with Mo Gaber, Sales Consultant I told Mo what I was looking for he found it right away brought it to the north freeway location the next day it was exactly what I wanted and we all know it’s hard to find exactly what you want in a used vehicle and my search was over and I’m a very happy customer with my new Explorer. Mo Gaber is excellent if you know exactly what you are looking for he’s your guy, he’ll find it! Even after the sale he is there for any questions I had. I will definitely be a repeat customer.

Selling my car to AutoNation was a seamless experience. Mark Wade was honest and excellent to work with and was always on top of communicating with us. We had visited various other dealerships and AutoNation exceeded all of the other ones in terms of the level of attention we were given. We never felt pressured to make a decision and were confident we made the right choice going with Mark and the AutoNation team.

All the associates were both friendly and patient with accommodating my initial scheduled appointment and happy to assist when I had to reschedule.

Ask for my boy Mo to hook you up with some wheels. Preciate you staying late to get me riding.

Eric was an amazing salesman no haggling, humorous and straight to the point the finance team is great will find you the best deal. 10/10 recommended

I bought my first car this past weekend and had an excellent experience! Would definitely recommend shopping for cars here! Ask for Mo he will make sure you are taken care of and have all of your car needs met! :)

Emanuel was great! Very nice and worked his magic! Thanks for the truck!

Overall Great Experience! Sales Person was Mo had me in and out within 2 hours!! Definitely recommend.

Mo was great, he found the best deal for me. I’m very happy with my car. I recommend choosing him as your salesman.

I’ve been looking for a new car for about a week now and decided to come by Autonation. Jasmine helped me through the entire process, highly recommend. No was an excellent porter as well.

The salesperson, Emmanuel De Leon, did an excellent job.

On January 16th 2021 my husband and I inquired about a GMC Yukon Denali we found online and Michael reached out to us to come in for a visit. He was very helpful and informative throughout the whole process. Although we were there all day he made sure the experience was very pleasant for our entire family. We will definitely be going back to see him when we are ready to purchase our next vehicle! Make sure you ask for Michael 😊

Emmanuel was and has been great! Made my first car purchase super easy and issue free ! I definitely will go back to him when I’m getting a second car later on ! (:

FAST AND EASY TO WORK WTH MOE OUR SALES GUY . WE DID TRANSACTION OVER THE PHONE. SMOOTH INCLUDING THE FINANCING. YES I'D RECOMMEND IT. THEY HAVE A GOOD INVENTORY.

Very responsive. Made the process very pleasurable. Extremely fair deal.

I purchased a Cadillac SRX. From the moment I entered this establishment I was Warmly greeted by Mr. Eric Hinojosa . He brought the vehicle to the front and we took a test drive, He answered all my questions and in no way pressured me in purchasing this vehicle. He did an outstanding job with us. I had also been preapproved by my bank for financing , Mr. Chang took the time and got me a lower rate. I am extremely pleased with my experience with AutoNation and very pleased with the vehicle I purchased from them. These guys know how to do business right!

Ask for Mo or Emmanuel. They are awesome... friendly, patient, knowledgeable and eager to assist you with your purchase. The experience was pleasant and painless! Mo is great, charming and a great sense of humor too!

Searched online for a low mileage car, gas efficient and within my price range. Found a few I liked and all were within this location. Booked an online appointment and got approved. Test drove the car asked questions as a first time buyer would. Bruno was helpful from the beginning. Wasn’t forced to make a decision. I told him exactly what I was looking for, my price range, and my down payment provided. I was not pressured but I knew what I wanted from the beginning. I recommend y’all speak with Bruno. But I also recommend this dealer location for first time buyers. Management is exceptional and upper management is aware of buyers etc. Ask for Bruno you won’t regret it. I would definitely buy from this place again.

Bought 2 cars from this location love the 5 days return policy last one I bought for some reason I change my mind took it back after 2 days without any questions they took it back.

We had an excellent experience with this purchase! Bruno and Justin were responsive, easy to work with, answered all my questions, and honored the price we had agreed to without any high pressure sales tactics or unwanted add-ons. They allowed me to take the car to my mechanic for an inspection prior to purchase and all went well with that. This was my first time buying from Auto Nation USA Houston and I was very pleased. Would buy from them again.

Elena was great!!! She was so persistent...very dedicated in putting me in a vehicle....I started off searching for one car, Elena made sure to make a great deal for me and my husband...I’m beyond grateful for her help!!! Please ask for her when you visit this dealership!!!

Everyone please come to autonation and ask for Mo. He was able to work magic with only 500 down!! Even with low car payments!!He’s the best!!

Great Experience ! Mohamed assisted with getting me the best deal with a great quality car . It exceeded my expectations - Highly Recommended.

Mo was polite and efficient.

Awesome place

great fast service Mo is a boss

Mo was very helpful and professional.

Great overall customer service i recommend Aaron

GREAT experience will definitely be going back in the future to buy my cars. When you get there ask for Brian, he really does care about the customer and wants whats best for you even though it lay not be what's best for him. Great salesman and great guy! Thanks AutoNation you made a stressful situation very relaxed.

Great customer service. Sales people are really nice! Clean dealership. Restrooms were spotless

Aurelio Morales was AMAZING. Finance was amazing. They got me everything I needed and wanted. Great experience

Overall straight forward. The rep I dealt with took the car for a spin to verify it was in good running condition, the put in data into their system to come up with an offer for the car. He also explained to me the factors that led to a lower offering- primarily from car fax report. So its a good idea to get a full carfax report for your vehicle before you go in to get it appraised. Despite having an overall pleasant experience I didn't like how long it took...I was there over 1.5 hours. So allow yourself extra time. All the employees inside the dealership did have masks on which I appreciated. Just have to remind folk to ensure both mask and mouth are covered. For indoor settings this is critical.

Very responsive. Made the process very pleasurable. Extremely fair deal.

My husband sold his truck to them. We had to pay over $100 to have it towed to Auto Nation. Then they cut him a check for $800. I think they could have gave him more. The body was clean. He went ahead and said yes to the check because we didn't have any $$$ to have it towed back home. Mark had excellent customer service and handled everything very professionally.

Emmanuel De León helped me find the perfect car! I told him exactly what I was looking for—a reliable, gas efficient compact SUV—and he provided me 3 options. He even drove one from another local Autonation location so that I could test drive all 3 options in one day. He explained everything in detail and was very transparent about pricing, fees, and taxes. He worked with me to get the best financing option that worked for me. I would definitely recommend Autonation and Emmanuel to friends and family looking to buy a new or used car!

Mo was GREAT AND HAD A LOT OF patience and he work very fast. And he got me a Great car. I give him a 100 not 10. Thanks Mo😇

AutoNation was attentive to detail, showed customer service, and open with communication when assisting me with getting a new vehicle. Aaron is personable, persistent, and polite. Overall, I know that AutoNation did a great job with getting me moving! Fred H., the sales manager, established dependability with a sense of old style customer service, which made the difference on me buying with AutoNation. The location manager was alert, aware, and greeted me several times every time I visited your store. Thank you again AutoNation.

Excellent sales and service. They made the buying process easy and enjoyable. If you're looking for a used our new vehicle, I'd highly suggest AutoNation USA, Houston. xxxx, I drove 3.5 hours just to buy from them. Their inventory and customer service is second to none!

Mohamed provided stellar customer service! Thanks Mo!

Very good service, they were able to solve efficiently Mr. Mo (sales department) and Mr. Juan (Fianacial department) ... super happy with my Honda crosstour 2014....Thanks a lot...!!

Thank you to Mr. Manuel, financier Juan, and all the people at AutoNation for Helping me find my vehicle for a great price.. But most important thank to Mr. Manuel for the honesty and excellent service

From the very start, Kevin and Mark have been amazing. They found the truck of my dreams. The deal was just right. Signed on the dotted line and I’m off !! I’ve purchased many vehicles throughout my life and this experience by far has been the easiest. Come and see these guys !! Top notch !! Highly recommended !!

John was very helpful and determined to help me find a car that worked for me! I am very pleased with my purchase, thanks a bunch!!

I am very happy with my F150. I am also very appreciative of the excellent service provided at Autonation by Emmanuel and Amine. We have dealt with Autonation before and have always received service above and beyond expectations. Emmanuel and Amine both took great care of us, listened to our needs and provided the excellent service that we expected. I was able to purchase the F150 and I am very pleased. This was car buying made easy. Thank you Amine, Emmanuel and Autonation! We will be back!

Mark Wade, made car buying experience something to write home about at a time when it cld hv been a stressful period in my life. He provided the exact amount of the Midas Touch that I needed. I hd experienced several losses this past mo with family friends, so it wasn't a time I looked forward to buying a car, but Mark made it a pleasant experience. Thank You, Mark.

This was not the best car buying experience I had, nor the worst. I had a lot of issues dealing with my salesperson in the form of lack of communication or no communication at all. I was finally able to get Fred (the manager) involved, and he was able to make some things happen. Had it not been for Fred and keeping his word, I would never recommend anyone go here. In all honesty, I just dealt with the young guy who hasn't been around the block before, and it happens. Fred is a rockstar and pulled it all together. Definitely deal with Fred if you have the opportunity.

Top notch to deal with. Got a good price for my car. Very professional and courteous. All good!!

Great sales team, make sure you ask for Mr. Emmanuel De Leon for excellent service !

Emmanuel was very helpful and guided me through the selling of my car. I highly recommend AutoNation if you want to buy or sell your vehicle!

Mo offered 5 star service and got me the car I wanted can’t ask for anything better.

MO was very helpful got my mom her dream car , thank you mo !!!

My name is Tammy Platt and I bought a Dodge Journey yo from AutoNation on 45 on the 5th day I had the car a week my sales rep called me ask me how was it going and I told her it was okay but the car was shaking and so she told me to bring it in and I told her I will bring that Monday but I have to work so I was unable to bring it so I brought it that Thursday evening I talked to Alexis who talked was very low was talking when talking me as a customers I told him how my car was shaking so bad when I get up to speed he told me that the service man we'll look at it after they looked at it he came back in with a price list and he told me that I needed to change the brake pads the rotaries I told and then I told him that I only had this car a week I should have to change the brake pads or the rotors on this car and then he told me that car was not under warranty anymore I told him how and I only had it a week so I asked him to go to his manager will talk to his manager his manager talk to him and the mechanic the mechanic told the manager that the brakes pad wasn't that bad but they need to be changed but he told me that it was bad but after talking to his manager things had changed so I was told to bring it in Monday to get my brake pads change I could not because I only have one vehicle so I have to wait till the next off day which is today Friday upon taking taking it their morning my brake pads 2 to be changed Alexis came and told me that when the mechanic was trying to change the brakes the callable had broken off so they had to keep it 2 service it but I tried to tell them that it was something wrong with that vehicle they did not believe me and I could have been killed in this vehicle cuz of the calaboose falling off which day should have checked it still looking at it and that's what they did it is very poor poor customer service they are given at AutoNation I have a brother and a sister has got a car from AutoNation and they're not having as much problems as I am so this is very unacceptable for me I am very upset about the service that I am getting this is my only means of transportation to get back and forth to work and I got the keeps bringing it in to get fixed I cannot believe this is happening thank you nothing mad Missplatt

Mo!!!!! The best person ever!! He pulled thru with what I wanted!!! He worked very fast and I was in and out!

We normally Don't write reviews but this is one of those places where they treat us extremely well and Elena was wonderful she helped us when we needed it and she was the best fit for us as they purchased a vehicle from us during this Corona virus pandemic and were very professional and patient it was the smoothest dealership we have encountered in the last 15 years.

Great experience! The salesperson, Mohamed, worked with us. We bought a "long-distance" car (we live in a different city), he helped us manage the risks and the transaction went very smoothly.

Muhammad (Mo) helped my daughter get her first car no problems. He worked hard to help her get the car she wanted. Great running Ford Escape, ac and everything works great like new. He helped get her a great deal on her vehicle. I highly recommend him to anyone looking for great customer service and good deals.

You guys were amazing. Thanks for all the help! Emmanuel, Fred and Brittany were awesome! Fly from NC to purchase a car here. Had the best deal in the nation!

After searching since the beginning of the year, I finally purchased a vehicle. I have been to several different dealerships including this location. I started with Richard R. who was such a great, polite and respectful person. He was always on the look out for me and knew where I needed to be when it came to the bottom line of a vehicle. Earlier in July, I found the vehicle that I thought was for me, Richard was on leave :( But I was reassured that Emmannual was able to help me and he did! He listen to my financial needs. With him & the finance manager, they were able to get me a deal that was in my budget. Its going on two and a half weeks and I am so happy with my SUV. Thank you Autonation USA Houston (N Freeway) for helping me!!

The car is 9 months old. they must have blasted it with air freshener and kept the doors open before selling because it absolutely reeks of cigarette smoke. Wish more effort would have been done to remove that odor prior to selling for such a new vehicle Edit: AutoNation reached out and asked me to bring the vehicle in. They did a full ozone treatment and now the smell is gone. So for that, thank you very much. I still am under the opinion that it should have never been necessary in the first place, but good on AutoNation for doing their best to fix it.

Mr. Nieto was most helpful & made the experience pleasant. Yes, I would deal with him in the future. Bill McPherson

Very professional, fast, and efficient

Thank God for Zohaib at AutoNation Houston !! He saved my sale and reassured me that he could find a car that meet my budget requirements. I was so pleased with his service and patience with me. Initially I was upset because I thought I was a victim to the old 'bait and switch'....I started shopping online and found a lot of cars under $10,000 but when I arrived and met up with the 'other salesperson' that I originally spoke to over the phone (yeah bro, I'm not gonna blow you up like that by sharing your name, but you straight up blew me off and I didn't appreciate it AT ALL!!!)...I digress, Zohaib came through, acknowledged my frustration and found the perfect car for me.....THANKS ZOHAIB !!

Good Good Great good job!!!!!!!!!!!!!!!!!!!!!!! Good Good Great good job!!!!!!!!!!!!!!!!!!!!!!! Good Good Great good job!!!!!!!!!!!!!!!!!!!!!!!

John Graves is an AMAZING sales consultant. He was compassionate in his listening and informative when he spoke. He made the process of selling my car as painless as possible, and I truly needed the money during these times. After relinquishing my car, I didn’t not have any way to get home, but John was compassionate enough to offer me a ride to my home 10 minutes away. From the time that I spoke to John over the phone, scheduling my appointment until the time I stepped into my home minus a car, I was in good hands. I couldn’t ask for a better experience. Thank you again, John! Thank you for your spirit!

my salesman, aaron, worked very hard to help me and answer all questions.

Very good customer service and very helpful.

Mr. Graves was awesome. Best experience I have had at any car dealership . He had none of the used car salesman trait that you find at dealerships. You guys should hang on to this man. I plan to share my experience with all my contacts. Thank you for an awesome experience. Julie

Very good custom service and very helpful and friendly.

Great service

Great service employees are very professional

I just bought my 2019 Nissan Rouge Sport today! Mo was more than helpful, and polite. He called me the first day I inquired about the car and followed up with me through my rescheduling. I appreciate his professionalism. I would highly recommend Mo and Autonation.

Zo was amazing and I loved the costumer service they get you out fast and in a new ride

Mo was awesome, made getting a car easy. Very knowledgeable of the car. He did his homework.Was in and out in a decent amount of time!! Definitely recommend him.

Very efficient and friendly.

I LOVE MY CAR!!! My sales person was Mo, he was great and did not try to sell me something I did not want. When I found the car I wanted, Mo was able to get me approved pretty quickly. My husband later saw that one of the LED's on my headlight was out. I was able to make an appointment for the next day for them to assess it. Once they ordered the part, I was expecting it to be a couple of days, however, I received a call later that day letting me know they have the part and I was scheduled for the next morning and they replaced my entire headlight really quick. I was not there for hours and I got no run around. The lady from the Service Department (I believe her name was Cynthia) was so sweet and took the time to make sure that I was taken care of.

Brian was excellent and a gentleman

Emanuel DeLeon was very friendly, polite & professional. He did not rush us or seem too want to push any car on us. We specifically told him what we were looking for & he made my daughters first car buying experience very smooth & easy. Excellent customer service!!! Thank you Emanuel.🤗😁

Great place and great people Aaron helped me for a week straight day after day until he got me into the car I wanted! Thanks!

Very satisfying

Nice group...

So happy I choose this dealership. Everyone in there was so nice! Especially, Tony. I really appreciate the patience, thoroughness, and conscientious this man had. I could definitely tell that he cared that I left with a car that I wanted and he certainly made that happen. This is my first car purchase and I encourage everyone to stop here before looking anywhere else, you wont be disappointed. Great service, great experience, easy process!

Tony Figueroa was awesome!! We love the dodge truck. Tony and Louis made the purchase simple and easy with the from store to door option. This is our second vehicle we purchased from them. Thanks again

After about a month and a half and dealing with other dealerships in trying to get a first vehicle for a young adult I had just about given up thinking that these dealerships were so horrible and just trying to make a sale. Until I came here to Autonation. I’m so happy that I found this place. From the moment I walked in was such an amazing experience. The first thing that caught my eye was the postings everywhere that said they sanitized daily which I extremely loved especially being so weary and cautious going out due to Covid...I felt at ease knowing the precautions they are taking for everyone’s safety. I then dealt with the salesman Brian Rollins which I’m grateful I came across the right person. From the beginning to end he was amazing, very informative and understood and explained clearly to what I needed to hear. He made sure to meet my needs financially all around. Brian went over and beyond to try his hardest to work with me so I could walk out in the Chevy Colorado that I had been looking for. I really wish I had come to him sooner..thank you Brian for your dedication to satisfy your customer and I highly recommend you and Autonation. You’ve gained a customer for life and if you still intend on staying with them I’ll be looking for you.

It?s good until we had to pick up our car. Not enough information on waiting on our car to get tint.

Did an awesome job! I was in and out! No wait and no problems! Thanks krissie!

Great Experience !!!!!!! Super Friendly Staff. I mean it That’s a Team/Family. Enough said bout them. The man of Day!!!!! was the Sales Consultant Cornell Lindsey was Above and Beyond Very clear Straight forward. Money Talks Bull$h*T walks.

John went above and beyond during the purchase of my car. He even took me to pick up my new car at different dealership! Wow! Way to go!!!!

Very clean environment, professional employees, smooth process. I won on the sale, you all won on the purchase. It was a win win situation! Ask for John, he is a top tier sales associate! Peace & blessings.

Everyone in the dealership was very friendly and helpful. I told them what I wanted and they made it happen. The process was easy and smooth. I appreciated the non-high pressure environment. It truly was one of the best car buying experiences I have had.

Was Satisfied with the overall buying process and service from Automation

We had an excellent experience selling our car. Emmanuel was friendly, professional, and got us through the process pretty quickly. We were very happy with the offer we received.

Automotive Dealer!!

Super easy no hassle! Arron Reyes was our sales person! He was very helpful no pressure! He made the process a very smooth one!

I had a great experience at this location, the process was simple, and stress free. My salesman, Bruno, was extremely professional, courteous, and easy to work with. He answered all of my questions, and fulfilled all of my requests, without issue. Their detailing department also did an outstanding job making the car presentable, and clean. Thanks again!

Got a reasonable deal, and we're happy - once we get out of there. Things kept changing on us: there's a guarantee - no guarantee. It'll be an hour - no, three. You can pay for it like this - no, can't do that. Sure, go pick up your lunch - come back in and do 30 minutes of signing things. Just 15 minutes more - an hour later... A good deal, but you have to earn it by putting up with a lot in the process.

Very good service . Staff was very helpful and kindly.

The Salesman Richard, Is FANTASTIC ‼️ He Will Work With You No Matter What The Circumstances Are. I Recommend Everyone Goes Too Him.

Emmanuel was professional and polite. He even made arrangements to get me home since I no longer had a car. :) Justin was also professional and did not try to nickel and dime me with the purchase offer. Best experience I've had inside the walls of any car dealership. I will tell my friends and co-workers.

I really did enjoy my visit at AutoNation today The time spent was longer than I expected, however, it was worth the wait. Mr Franklin was very helpful to me from the first day I came in to look for a car. He Followed up with me every week to make sure i was still interested in purchasing a car. Most of all today he never stopped trying until he was able to find a car that I was able to afford. I was very Thankful that I was able to drive Off with a car.

Antonio down at autonation is a great salesman. Brought my parents in for a vehicle within two hours they got a great offer on their trade in and were in a new vehicle. Y’all go on down and see him. He’ll hustle for you!

todo genial el sales guy muy amable y explica todo súper entendible

AutoNation did a good and fast job thanks

Super friendly personnel providing excellent service. I just sold our vehicle to Auto Nation. The team was very nice and accomodating, meeting us outside and allowing us to complete all the documentation outside. With CV19, that was very much appreciated. Their price was fair, and they matched the offer from a competitor which allowed me to not have to drive to the other side of town. Very impressed with everyone there -- I highly recommend this group!

Its no secret that for a lot of people, car buying is one of the most stressful things to deal with. Especially in times like now with millions of people in the world are trying to deal and cope with Covid19. My best friend who hates buying cars and is extremely inpatient had to purchase a new vehicle for himself today, so naturally I was the person that had to deal with it for him as I have more experience and patients for it. I have never bought from Auto Nation before or dealt with any employee from auto nation, so I started my search with my friends needs in mind online yesterday evening. I quickly and easily found a car that fit my friends needs and selected more info on the car. Within 10min I received a call from my sales rep. Franklin Barrera. He confirmed the car I was interested in for my friend, I explained what my friend had to work with financially and that I didn’t want to waste his or my time. Franklin was understanding and scheduled us an appointment for 11:30am today. My friend and I showed up with everything Franklin had asked us to bring and had the car ready for my friend to test drive. While on the drive the finance department did their magic and once we returned to the dealership had the perfect offer right away NO BS, NO BACK & FORTH, NO TIME WASTED. My friend has the vehicle he wanted with the financial comfortability he needs. THANK YOU SO MUCH FRANKLIN!!!!! I will for sure be referring people and returning myself.

Its no secret that for a lot of people, car buying is one of the most stressful things to deal with. Especially in times like now with millions of people in the world are trying to deal and cope with Covid19. My best friend who hates buying cars and is extremely inpatient had to purchase a new vehicle for himself today, so naturally I was the person that had to deal with it for him as I have more experience and patients for it. I have never bought from Auto Nation before or dealt with any employee from auto nation, so I started my search with my friends needs in mind online yesterday evening. I quickly and easily found a car that fit my friends needs and selected more info on the car. Within 10min I received a call from my sales rep. Franklin Barrera. He confirmed the car I was interested in for my friend, I explained what my friend had to work with financially and that I didn’t want to waste his or my time. Franklin was understanding and scheduled us an appointment for 11:30am today. My friend and I showed up with everything Franklin had asked us to bring and had the car ready for my friend to test drive. While on the drive the finance department did their magic and once we returned to the dealership had the perfect offer right away NO BS, NO BACK & FORTH, NO TIME WASTED. My friend has the vehicle he wanted with the financial comfortability he needs. THANK YOU SO MUCH FRANKLIN!!!!! I will for sure be referring people and returning myself.

Fast Service

First time having a business with Autonation, and I’m very pleased with the service they provide. I was able to find a car within the price range I was looking for, and there was no other hidden fees. Special thanks to Emanuel, who even helped me to bring my car home! Excellent customer service! Thank you Autonation! 👍👍👍

The service tech was very nice and knowledge of my problems.

Thank you all so much. I give special thanks to Tony and Jasmine they give me the best service ever. I love that Tony didn't give up on me and mind share that I feel in love with the car and not him LOL. Jasmine made me feel like we was best friends. I just love Auto Nation USA North FWY Houston Texas.

David and John had great customer service , I was satisfied with my purchase and would recommend family and friends .

David and John has great customer service , I was satisfied with my purchase and would recommend family and friends .

Great customer service!

One of the best experiences i ever had at a car dealership.Staff where very friendly and helpful, sales manager even told me and my wife not to worry he could get the vehicle financed for us. I would recommend Autonation North Houston to all friends and family.

I sold my car within 30 minutes. The quote was within $500 of expectation. The process was simple and streamlined.

I purchased a 2010 Infinity that had just arrived from another dealership. Sean Tombros was extremely helpful from the get-go with finding a car I wanted and even went to Sugarland to pick this one up so I could test-drive it. The vehicle arrived certified preowned from the other dealership and on the text drive it was noticed that several issues had not been repaired or serviced as required. Sean went out of his way to make sure we got those things fixed and even though I had to wait two weeks to get the car home, they fixed EVERYTHING. I was also given a free loaner to drive in the meantime. Sean is highly knowledgeable about vehicles and was terrific with suggestions and information regarding the Infinity.

Great customer service in service department

Average but could have been much better. I used to get offered a car wash after the service but for the last several services they always say they are too busy. Also, I had a nail in one of my tires and they did not offer to repair it although I told them I was losing air. I ended up taking it to Discount Tire right after the service, Discount repaired it within 30 minutes for me at no charge.

It takes two to make a good thing happen. This sales team held up their end of the deal. Mo (Sales) and Ed (Finance) treated me with respect once I walked in the door. Took me for a great test drive on typical Houston streets (if you live inside the loop, you know what I mean). Worked with me on a fair trade for my vehicle. Never overly eager to sell. Their patience while I did my inspections and research on the vehicle/VIN was appreciated. Option to purchase the extended warranty was great since it is covered/accepted by any AutoNation. Much better than CarMax (have bought twice from CarMax, hopefully never again). Do your research/homework, don't expect a dealer to tell you everything about that one car...set the expectation before you buy and let the sales team hook you up with the car of YOUR choice and great buying experience is in your future. Thank you Mo and Ed for your time. AutoNation USA Houston is lucky to have you.

Come shop with us we have the best no haggle Price and plus quality’s into are vehicles certification ✌🏾

i saw one of your commercials regarding buying vehicles so i logged on to your wed site and proceeded to enter my vehicle's information. The next morning a Adrian called me regarding my vehicle and he scheduled me a date and time so he can evaluate my vehicle. He was very professional and courteous. i then accepted the offer for my vehicle.

They were able to get me in and out in under and hour.

Professional and courteous. The sales representative I dealt with, MO, was helpful and ensured that he was able to meet the needs of the customer.

I filled app on line to make it go faster and when I got there nothing had been done

Adrian is a good guy and really connect with me during my visit

I was selling one of my cars which had been my daughters high school and college ride for many years. Adrian Loskot contacted me and was very helpful and friendly. He made the entire process enjoyable. He was friendly and courteous but also straightforward. He went above and beyond to accommodate me and get all the paperwork completed and done in only a few hours. Thank you and will surely consider you guys and Adrian for my next car sale or purchase.

Had a great experience here overall. Mo was our salesman and he was great to work with and made sure our needs were met and within our budget.

Excellent services. They help me all time. I am very happy

John Graves, auto advisor extremely helpful and polite

No was awesome I got what I wanted for a down payment I could afford, friendly service 👍

Online and telephone service was great. The waiting time is to long for preparation of the paperwork

Super nice follow up Still looking though

Outstanding customer service and I definitely will be back again soon

Professional and excellent service!

Excellent service! Even it took long time to process my loan, all the sales and manager and financial people waiting for us there until 10:00. Appreciate their responsibly and professional service!!

Not very good buying experience from this dealer. Customer service isn't there and staff is rude.

We sold our vehicle. Took about 4 hours but we left satisfied.

Great experience! I love my new truck! The whole experience was great! I will recommend purchasing from Auto Nation to family and friends!

Muy buenos servicios y buenos carros

!!! Nice place always!!!!

I recommend anyone due to the fact that the sales associate came to pick me up to get a car, but n one has contacted me back. This really makes me feel like I'm not important because I'm not rich enough. Everyone deserves a chance. God gives chances everyday, do people think about that? I guess not!! I just want a chance, I can prove to you guys that I'm capable of paying my car note each month. That's all I ask!! Wonder who's Christian's these days and who's not🤔 May God bless your hearts and souls on judgement day!! Have a great day ❤️

I recommend Stacey! She was the best. She made sure the car we purchased was working properly. The original car was damaged and she wouldn’t let us get in it. She knew we were purchasing a family car. So our kids would be in them. She even offered to go pick up a car for us at another dealership if she had to. She treated us well. Like I told my husband she was the only one working that day. She got in and gave us a call as soon as they opened and made sure we was in a car that day. My sister will be getting a car from her and anyone else I knows that need one. The time to get the paper work however was a little long. But that’s not on her. I will get my next car from here as well.

Yes and I have. They good

I so glad That I Decided to Try Auto Nation The Sales PEOPLE WERE Very Helpful I'm Enjoying my Buick Encore Thank You Guys for my Encore

My sales associate Stacey Williams was terrific. She was friendly and professional.. She filled me in every step of the way, even taking the time to explain the electronic features like the audio with Bluetooth. She took great care of me! I also all appreciated the no haggle price.

Best experience with a car dealer ever. The Houston 45 location was on point in every area. Zo, my sales rep was the greastest. We had a small hiccup,but he handled it immediately. Loved the outcome. AUTONATION...WHERE HAVE YOU BEEN ALL OF MY DRIVING LIFE?

Found a great vehicle and got a real good deal on it... at AutoNation in Houston on the North FWY- and also got some important perks at that location!

Love the car and the good folk at Autonation USA. Thanks Frank, Charles, and Walter for making this new addition to my family happen! Tops down...like literally with our new Wrangler!!!! Their "USED" vehicle is our "New"! Though we are schedule to get a deeper detailing...the car is a blessing and I thank God for directing us to AutonationUSA!

Se miran muy buenas ofertas me gustaria poder comprar un auto con ustedes en un futuro

It was caring /easy going /not pushy and fast to make your choice for you.They earned my business and made me feel that no other car dealers ship is better to meet my needs.Mr Craig my sale person and Mr Charles one of the managers made my day.l wish they had golf carts to drive you around such a large property it would make shopping easier.Thanks for the great car hunting experience of my life.??????????????

I pull up to the service area and was greeted by Timothy Brooks. He ask me how was my day going and what can he help me with, I explain to him my oil needed to be change and my tires needed to be check. He explain the different type of oil that was offer and suggest what would be best for my car. He often came to me in the waiting area to check and see if I was comfortable and if I needed anything to drink or eat. I was very impress with his customer service. He told me I need new tires for the front of my car and he offer the best deal for me due to my Financial situation, he also explain the warranty which made me decide to buy my tires from him. He is why I refer my friends and family to AutoNation because of his knowledge and great customer service. Timothy Brooks is Customer Service and I'm looking forward to seeing him for my next schedule oil change appointment

What i loved is i only dealt with one person an explained everything to me without being rushed into the process i will be dealing with John Graves on my next purchase.

Thank you Harshil and Ken for our 2016 Chevy Cruz! The staff was friendly and very professional.