Recent Reviews from AutoNation USA Katy

Highly recommend !

Richard at Auto Nation USA in Katy tx is the best salesman I've dealt with and im a salesman myself no need to haggle truthful and understanding 2 thumbs up on his service if your looking for a great deal and experience go see Richard

Auto Nation is the place to buy or sell cars...hands down. They will get you much more than any main dealerships or places like Car Max would offer you. Go and see Robert, he is the manager in charge of the purchase. He is a great guy and the folks there are very friendly. By the way the whole process is smooth. You will get you money paid via zelle in a matter of minutes. I was super impressed.

Gary Phillips is a beast! He gave me ans my wife his word that he would get the deal done and he did! Even shocked us on the intrest rate. Ephraim is a beast too! Great team. Great Service!

Brittney and her assistant were both awesome

Easy process,Manny wad great to work with,and we got a great price for our Altima,Thanks

Jeff Barrios at Auto Nation Katy is a magician he helped me greatly and has a great personality your lucky to have him. Thanks Jeff Barrios

Roger and James were great! They came through with everything they said they would do. Very satisfied. Would highly recommend!!👍👍

Robert is a class act. So easy , actually enjoyed buying my truck here.Ask for Robert.

Christian Alvarez provided outstanding service! I appreciate his attention to every detail and for making the process easy and seamless. Auto Nation will have my business again. Emanuel in the finance dept was also amazing!

I had an amazing experience buying a car at AutoNation USA Katy with James Gray our sales associate. He had a great attitude, was very professional, also informative about the car, and sealed the deal quickly with the help of Jhan finance manager. I would highly recommend AutoNation USA Katy and James to my family and friends purchasing a car. Very pleased with my purchase.

Jefferson me trato de la mejor forma, hizo el proceso muy entendible y honesto. Hizo el proceso muy rapido.

Great people to work with. Beat competitor’s price as promised.

Service and the process was great! Will recommend to others as the place to go!

Our salesperson, Brian Rollins, made the car buying easy. He explained everything to us and explained the options available. AutoNation Katy handled car buying very well.

The WBYC team was a pleasure! Brittany finished my paperwork, and was efficient and excellent! Becky DROVE ME TO MY HOUSE to pick up my car they bought! Robert was my initial contact and gave SUPERB customer service! Lastly, Manny was an absolute treat to do business with! The next time you have a ride to sell, look NO FURTHER than the We Buy Your Car team at AUTONATION USA KATY!! They will beat The Max!!!!

I contacted AutoNation after finding a car online. Decided to make an appointment to test drive the car the same day. Before the appointment I was contacted by several team members which I must say was confusing. However, when I called back.... they assured me that it was a follow up process. Once I arrived, everyone was courteous. My salesman was Brian Collins. Brian is professional and provides great customer service. He answered all of my questions and made the process effective by being direct and honest. I was able to close the deal without any setbacks, pressure tactics and no unwanted surprises. Work with Brian Collins if you want a stress free car buying experience.

Great experience. Fast and was given the best price.

Brittany voyles did a great job! 5 stars. Brought the car in and walked out with a check.

I had a great experience buying a car hear Brian Rollins helped me Evan though it was tuff to get approved absolutely best service

Customer service was amazing.

From the moment my husband and I stepped in to the showroom we had an amazing. Paloma was very attentive and professional and made sure that we had the best option for my husband. The entire transaction was able to be completed same day from start to finish. I loved the experience we had at AutoNation on Katy Fwy

Mr. Washington was so very helpful and patient. He answered all my questions and helped me get a car of my choice. Very grateful for him. He was so awesome. Thank you so much. God bless you.

We were recently in to purchase a white Tahoe. Once me and my husband walked in we were greeted by Alan Schmitt. He was very friendly, attentive and quick to ask for our wants and needs. We had walked in knowing the vehicle we wanted and the amount we were going to put down. As soon as we told him he got to work. I loved working with him because in my past experiences when I’ve gone into a dealership with my husband the sales person didn’t really acknowledge me. Even though I asked questions they would answer them looking at my husband. Alan acknowledged me and would ask us both questions not just questions directed at my husband. Alan made me feel heard and I actually felt important during our buying process. I should also mention we had went in with our kids! It’s definitely more difficult with them but Alan was great with them too! Autonation had a small play area and they were able to stay entertained. We had to wait a bit but Alan kept us updated throughout the entire process. Alan and the finance department even got us a better deal than what we had expected! We left super happy! I definitely recommend working with Alan!!

Working with Brittany and her manager Robert was a pleasure. They were both very professional and friendly.

***** I had an "AWESOME EXPERIENCE". I worked with Robert Merchant in selling my Vehicle, he was very professional and stright forward. I recommend this place. All staff was pleasant & Polite. Thanks again for a great experience. 5 Star Service 🌟 🌟 🌟 🌟 🌟 Warmly, Sabrina

Sold our jeep today and was most satisfied with results. Little waiting but treated well. 1

Dan Driscoll and his staff at AutoNation Katy went above and beyond assisting me with the purchase of a Porsche Macan. I?m extremely happy with the entire experience and extraordinary customer service!

Brittany was awesome very positive she had that warm welcome .she had that smile .Brittany keep you gratitude .job well done.

Roger was very responsive and was always engaged. We traveled from Austin to buy this truck and we’re impressed about their service. Definitely coming back again.

I highly recommend my amazing sales agent Moody. He was very attentive, patient, and explain the entire process from beginning to end. Go get your next vehicle at AutoNation and ask for Moody you won't be disappointed! 👍👍

I had a great experience at AutoNation Katy Brittany and Manuel are both awesome, very honest and very helpful.

I had an absolutely wonderful experience with Mr. IC and Mr. Effran, between them two making sure I got the car I wanted and the numbers to match was everything. If you need a new or used vehicle please go see Mr. IC he will get you right.

I took my daughter in to trade in her car for another one. Efrain was so helpful and took a lot of time to make sure she got the car she wanted. He explained everything to her and went above and beyond to make her happy! I will be bringing my other daughter in soon to buy her first car. I am one happy Momma! Thank you so much Efrain and staff!

Thank you Autonation and Alan(salesman) for the great hospitality in purchasing my first vehicle. I appreciate the time you guys gave me!!

Efrain was an amazing salesman, he went above and beyond. He wasn’t pushy and was kind and personable. My husband is very thorough and particular, Efrain was very patient and answered any and all questions he had whether mechanical or cosmetic. I wish Efrain was my salesman any time I had to purchase something! 10 out of 10 would recommend Autonation Katy!

Becky was very helpful!

I Recommend these guys anytime. Roger helped me through the process and is very professional and prompt.

Rebecca (Becky) was very helpful!!! She helped me get my dream car and for that I recommend her 100/10!! She answered all questions even after my purchase she was there. Thank you so much!!

Roger was calm, collective, and just a really cool guy. He helped us get our dream truck!

Moody - Great customer service and highly recommend him for your car needs.

Best place to buy a pre owned vehicle in the city! Prices are below the market value, no haggle no hassle and the staff is friendly!

We had a great experience with Brittany. She was professional and responsive as well as patient. She was very knowledgeable about the whole process and got us a great deal for our car. We were very satisfied with the amount we got for our car.

Great experience as always, this is my second purchase and would go back again Alan Schmitt did go far and beyond to facilitate the service in fashionable and professional attitude. The whole team was dedicated to provide the same experience you can encounter.

Quick professional experience.

Great selling experience. Brittany was very knowledgeable and helpful throughout the whole process. Everyone was extremely friendly and the manager even introduced himself to us. Great dealership and great customer service!

My spouse Marco and I went to this Autonation location and was very impressed with the prices and selection. Salesperson James Gray and Jhan Gonzalez went above and beyond to help us out and even stayed late to make a deal. Ask for salesperson James Gray and he will help you out and make sure you are taken care of. We traded in our prius that had mechanical problems and got more money than we even imagined and were able to use that to help buy an audi suv. We love our vehicle and it came clean and shiny, for a used car it looked brand new! Autonation prices are very fair. Don't go to any other dealership and over pay...go to Autonation for your used vehicle purchase. Look at that shine in my pic.

I loved this location, and would recommend to anyone looking to sell their car! BRITTANY was so kind and helpful. She was very patient and driven to get the offer that I was wanting. It was truly a pleasure working with her! Once I was all done, I caught RJ in sales on my way out, and asked if there was someone available to remove my plates for me. He ran to grab a power drill and did it himself! Excellent customer service by both Brittany and RJ! I left very happy with my experience!

Contacted by Mgr and corrected concern. Thank You so much! Will be back for next purchase.

It’s been a few years since purchasing a car. Brian Rollins, just want to thank you for making this an easy, fast and pleasant experience.

Staff at Auto Nation are very helpful and customer focused. Very good experience selling my car to them.

Robert Merchant was excellent. He was very professional and displayed sincere patience with me as we discussed the value of my car.

Efrain Washington gave exceptional service. He answered all my questions I had about the car I purchased. Very excited and enthusiatic and made you feel like you were family. Before leaving, he made sure that the car was clean and to my expectations. Efrain will make sure that your visit is pleasant and will help in anyway that he can

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The staff was incredibly friendly, the experience was pleasant, and efficiently handled. And the offer for my car was realistic, unlike the other car buying dealerships. I will definitely recommend your services! Thank you!

I have sold a few cars to this AutoNation over the years. Robert, Manny, and Brittany are always very easy to deal with. They exhibit honesty, trustworthiness, and efficiency. These are words you typically don’t associate with car dealerships. Today, I sold another SUV to them and was offered the best price; above Carmax, TDA/Vroom, and Carvana. I will continue recommending AutoNation to friends and family.

I have good experience with auto nation very professional , I recommend .

I had a positive buying experience. I researched online what i was looking for and the sales people helped me right away. I also had a time deadline and they made things happen super fast. Awesome job guys!

I had an absolute positive experience working with the 3 gentleman mentioned below. Buying or trading a car can be time consuming and stressful...... but these 3 guys really worked together to get me into a reliable, affordable, and just for me car. If anyone is considering this location Efrain Washington is the sales guy for you. His smile alone will turn your experience around. He was a pleasure to work with and also took the extra effort to help me understand anything I needed to know about my trade in transaction. Dan Driscoll Is a manager that takes the time to understand the customer and will search for the best solution that speaks to their life’s situation. He made sure everyone was on the same page, and was able to offer solutions to me that would shorten the amount of time I would have to spend at the dealership. I can’t even begin to explain the effort Emmanuel Alvarez put in to help me understand the best yet .... affordable options for me. If there were extra stars I would give them to these 3 gentleman. Dan Driscoll (Manager) Emmanuel Alvarez (Finance) Efrain Washington (Sales)

The experience my wife and I had at this dealership was not what it could have been. I bought a 2018 Lexus and we went through the sales process to get the car. It took a long time for us to get the license plates. I had to call several times to get them. The salesman we purchased the car from was no longer at the dealership. I was promised an owner's manual and floor mats and after several inquires I still have not received them. I bought the car over 7 months ago. The owner's manual on this car is needed. The follow up on customers is so important with any business, and it is really lacking at this dealership.

I had an amazing experience with Mr. Robert, he Help assist me and was being sensitive to what I wanted and needed he was able to meet in the middle with my car . He has amazing customer service and I will recommend anybody to him when it comes to selling cars to this dealership he will go out his way to get the job done .

Do not settle, ask for Alan Schmitt! Made the process as seamless as possible and let me know any problems that the vehicles may have before proceeding to the next step

Fair price. Great people. Smooth experience.

Roger has been good help trying to help find a good fit vehicle for my family!! Recommend 100%

Everyone from sale to finance are super helpful. Big shout out to Becky and Jamie especially, they went through fire and flame to help get my deal come through( on and off the clock). I had some small issues with the first deal, they went right back to it, work everything all over again to make sure I have a vehicle of my dream :) Autonation USA Katy is the place to be.

Brittany was very professional and friendly answered all of my questions and got the deal done in minutes!

Lets go through my experience. Autonation has a big lot full of cars to search from, even the sales agents get confused with what's on the lot. The special thing to note, is that they will not sell you lemons or a car that has not been repaired before you take it off the lot. I got a new timing belt or whatever belt it was, new tires, oil change and that was on top of the car already being in good condition. So last Wednesday or Thursday I think I came in to see the cars that i had inquired about. All the jokers were sold! but one But Efrain Washington had threw another one in my midst the 2015 Toyota corolla and also a 2014 Fiat. The cars had not be sold on them but with E Washington's experience he knew that they would fix them before sold off. That is what they did. I must add this I absolutely detest how the employees here crowd the front desk and crude talk. And might I add take the men out and put women up front the males i interreacted at the front desk were pretty rude. So anyways E. Washington was toggled around multiple customers at one time, I applaud his commitment. But you made me wait and excess period of time but Im not mad E. Washington very hard worker. So after I set for a while he got with me but turns out I couldn't really do much before my credit union had closed so i couldn't get the car yet. So came back the next day and I had to wait a good hour until I met at no fault of E. Washington but rather the finance guys. The guy I was suppose to meet with tag another guy named Jhan and the Jhan guy was like yeah make me do your work. Not to mentioned he even said yeah "probably E. Washington being lazy" This is due to their being a discrepancy on the paper work regarding my knowledge. No there was nothing illegal done just a mistake on someone's behalf. All and all a good process straightforward. I don't like the culture around the facility. I even caught some saying "He be eating". This is regarding E. Washington which made me think, why are the guys talking about him sitting down around the desk and not putting in work. I'm done. Interesting experience.

I am very satisfied with the services I received. Thank you to Anthony, Alondra, Richard, Christian, Effran the finance manager and Eric the sales manager. Thank you very much!!

I would definitely recommend AutoNation Katy. They were definitely patient with me and trying to find the perfect vehicle. Anthony?s customer service was outstanding and I felt like he honestly had my best interest in mind instead of just trying to sell me any vehicle. Even the finance department was great, we laughed and talked throughout the whole process. Go check them out, and Ask for Anthony!

I purchased a used/new car for me. I love my Jeep Renegade 2017. The process was 1,000 times simplified then when I purchased my Toyota in 2012. I went on line looked at the type and make of the car with the price tag visible. Set up my appointment to come see and test drive. Unfortunately, something came up so I had to reschedule the appointment. Again an easy process. Then I did a pre-app, so far baby steps. Get to the store and what made this even better was the fantastic, professional salesperson. Brayson Longman was so kind and upfront. I know there are many that we don't see or work with, that put the numbers together and so on.......to them "Thank you". I was super impressed with him. We talked, we laughed and we made a deal. What I recommend to you, if you are looking for a new vehicle go see Brayson. He's honest and sincere. Then I had to go to the F&I office, here is the final part of the deal.......Imad Amarir. Sign, sign, sign and I'm out. I knew prior to going into the office what my total was, what my payments were and so on......this man was super nice. What I loved the most was you knew these two honestly cared. I walked away with what I wanted and I am thrilled that I made the best deal with the best people. Thank you Auto Nation Katy for having the best! When you have high standards you get excellence. Thank you Brayson and Imad. With the utmost respect, Always, Sheryl D.

Read everything in your contract!!! They added 15 thousand dollars to my contract without my knowledge and without saying a word to me about the charges!!! My fault for not reading everything, we had been there for 6 hours and it was late at night , we were just wanting to finish the deal ang go. I believe they saw that and took advantage. Update...I have had a few minor issues with the vehicle, my salesrep Brian has went obove and beyond to make sure these issues were taken care of with no cost to me , he has definitely made me feel better with the situation , changed my review from 1 star to 3 based on my reps actions after the sale

Listed our car to be sold online, Brittany at auto nation Katy reached out and was so kind. We arrived and the process to sell was so seamless! Would sell a car there again!

The entire team in the Katy location was amazing! I mostly dealt with Brittany and Manny, by far the best experience. Every step with them was so seamless and their customer service, friendliness, knowledgeable, and professionalism exceeded my expectations. My first time selling a car to Autonation USA Katy and I will definitely go back! Thanks for being so awesome! :)

Great service. It took me more than 3 weeks to find a car that I really liked, I had to test drive a lot of cars here, but Brian Rollins helped me enthusiastically. Furthermore, he gave me a lot of advice. so that I can choose the car that best suits my conditions.

The entire team in the Katy location was amazing! I mostly dealt with Brittany and Manny, by far the best experience. Every step with them was so seamless and their customer service, friendliness, knowledgeable, and professionalism exceeded my expectations. My first time selling a car to Autonation USA Katy and I will definitely go back! Thanks for being so awesome! :)

We sold our car only. Rob was amazing. Extremely efficient we were in and out with our check in about 30mins! This was not my first time selling a vehicle at this location but each time it gets easier. Ask for Rob if you go. His team gives you top dollar!

Purchased my F250 from here on my birthday last month. I came in pre qualified already. Efrain Washington was the sales person I worked with and I'm very happy with his customer service!!!!!!!! I'd definitely buy my next vehicle from Him and or Auto Nation Katy!!!

Great folks, very nice place, large stock, decent prices.

It was a painless, almost effortless, process. Recommended for anyone who needs to unload a vehicle without dealing with John Q Public in a private sale.

Very much appreciate how easy the process was.

I came in looking to buy new or used, it seemed very busy at the dealership but Mr Eric Sabre came and introduced himself. He asked me specific questions on what I'm looking for and gave me options. He was attentive and was honest with me. I didn't feel rushed or pushed one way or another, he was patient in understanding my needs when it comes to buying a car. Eric is very knowledgeable and straightforward, with his help I ended up getting an suv. Thank you for all your help and knowledge

Great services. All employees was great. Care about customers. Really appreciate your time and your support. Always want to come again. Thank you thank you

Brittney and Manny treated me and my family as one of there own. I appreciate all the information they gave us and made our transaction as smooth as can be. Definitely above and beyond customer service and will definitely be seeing them in the future for all my vehicle business.

It was a very pleasant experience for me under the circumstances. I was in the process of buying a new car but the dealership only wanted to offer less than half of what I knew my vehicle was worth as a trade in. I had to stop the buying process and seek out an alternative to a trade in with the dealer. Auto Nation stepped up and offered what Kelly Blue Book said was the trade in value for my vehicle. I was in and out in just a few minutes. Auto Nation had offered $400.00 more for my trade in vehicle than the next closest competitor. I went back to the dealer and completed the buying process but even that took several more hours. All in all, Auto Nation made my buying experience better by being fair and reasonable with an offer for my trade in vehicle. I would definitely use Auto Nation again if the opportunity arises.

No haggle pricing, Overall The Best !! car buying experience. Christian knew everything about our new car, Christian walked through the buying process. If you ever need a used or new car come by and ask for Christian, he is the Man!

I thank God for Eric. I was traveling down Katy Freeway and my car caught a flat . I tried to repair my self but I needed air in my tire. I pulled into AutoNation I spoke with Eric and told him I needed some air he went above and beyond to help me. He put air in my tire and me and my wife was truly pleased to know that someone like him so kind would help us out. Craig A Brown Heavenly Foods BBQ

They were patient with me and advised me on the best decision base on my budget, interest and choice.

Alan Schmitt is a great sales person to work with. He kept me updated with all communications about the car. Would highly recommend Alan to anybody looking for a vehicle at autonation.

Very professional and nice human being Jeff and Christian and all the staff who helped purchase my car from their store. It was a very nice experience throughout. Purchased a car on 03/28/2022. Bot guys helped me look at so many cars. Person with etiquettes and positive attitude. Another gentleman from the finance department Ennamul Alvarez helped me getting loan and completing other docs. I would recommend it to everyone I know. Keep up the good work folks 👍🏻❤️

Christian was really nice, he helped me and my dad with all the things we needed. Very good worker. 10/10

I had a great experience at this dealership. The salesperson I worked with was Moody and he was very knowledgeable and friendly. Didn't push anything I didn't want and made the process easy and timely. Thanks!

I absolutely loved my experience with autonation! Rebecca and Emmanuel were amazing, and I would definitely recommend this dealership to friends/family.

I had a good experience at AutoNation USA Katy! If you’re looking for a car and want good customer service, sit down with Alondra! She’ll make your time there smooth and worthwhile! Unfortunately I didn’t get a vehicle there, but she’s very patient lol and she’ll work with you!

Excelente la atención de Christian. Parece Paisa 👍🇨🇴

Great experience, Rob treated us very well and made the process easy. I will go back there the next time I need them. Highly recommend them!

First time buying a car from Autonation and Christian did a phenomenal job helping me out with everything I need. If you planning to buy a car from here ask for Christian.

Moody worked miracles for me today! Appreciate his attention to detail and making our deal happen!

When we walked in we were greeted with smiling faces to a very clean very nice looking showroom. Everyone was very polite when we asked for our salesperson Efrain he was called and he came very quickly. By the way it was his day off and he came in anyway. Efrain listen to what we were looking for and very quickly found several vehicles for us to look at. He pulled what he thought was best fit for I need, and allowed us to take our time and look at each vehicle as long as we wanted. Once we made our decision he took it to the finance department, and they moved swiftly and with ease. The vehicle he showed us was a new purchase for the dealership and it hadn't even been listed yet. So it took a day or two for it to be quote ready for us to take home. Efrain made sure we were completely satisfied before we left the dealership. He even found the other key for the vehicle. We truly enjoyed our experience, and if we're in the market for another vehicle, we will most definitely go in to see Efrain, at AutoNation USA Katy, again.

Alan was amazing and extremely helpful!

Brian Rollins at the Katy Auto Nation USA is the best at his job. The moment we got there he did not leave our side and made sure the vehicle purchasing process was smooth! He’s great at his job 👏🏻 If you ever plan to purchase a vehicle or do a trade in ASK FOR BRIAN ROLLINS. Great service.

Thank you Torres rober for helping me found the finest looking 911(997.2) I highly recommend this dealership and the sell staffs ( Torres rober) A+++ will do business again soon.

I would like to congratulate Roger Torres, the best salesman ever! I truly recommend him!!

Today Mr. Jefferson barrios Made my day. He is one of the employees at auto nation and he went over and beyond his duties to help me. I mean he listened when i told him about having problems with my wheel lock and he didn’t hesitate to help me out when several other dealerships turned me around. I really appreciate customs service like this and if there’s ever a problem again i know EXACTLY who to come see. They better hold on to Mr. Barrios

Roger is the man! Always a fast and easy process when working with him, I definitely recommend, I have gone through him for 2 different cars already and he always takes care of me

I cannot say enough good words about AutoNation USA Katy and especially about our salesman, Efrain Washington! From start to finish, his patience, knowledge, and professionalism was outstanding! My husband and I were not the easiest customers to deal with, financially and had no idea with what we were looking for! Efrain made it such a seamless process, took his time, did not rush us, was very understanding and showed us many vehicles, and found the perfect one for us. He stayed late to accommodate our schedule, their financing department worked wonders and got us an amazing deal! 100% would recommend the dealership, and especially our amazing salesman, Efrain Washington! If I could get more than five stars I absolutely would.

My sales rep RJ was very helpful assisting me with my searches, providing me with all the details I needed to make a decision, without pressuring me. He maintained constant contact after the sale and surpassed my expectations. This is the second car I've purchased from Autonation and I'll likely continue to work with him in the future.

Alan was very HELPFUL AND VERY HONEST! I went in not knowing that I will leave with this nice Mazda! Thanks a lot Alan

Amazing experience , we’ve been car shopping for weeks and Alan Schmitt’s honesty and attitude was great and made this such a pleasant experience. Very friendly and knowledgeable as well . It was extremely easy, and we got exactly what we wanted. We couldn’t be happier.

Thank very Alan Schmitt, great attitude service and very knowledgeable. Easy to deal with and answered all questions deff recommended asking for him if your looking for a car.

The Autonation sales team was most helpful and customer service oriented in the purchase of a vehicle. This dealership is one that I would return to without hesitation to buy a vehicle.

My experience at AutoNation USA Katy was fantastic. It was very quick and a smooth process on getting my car and, I want to give a special thanks to Alan he made the process perfect I would definitely refer anyone to AutoNation USA Katy.

Alan has been the best salesman I have ever had the pleasure of speaking with. He is very knowledgeable, patient, and resourceful. Even when the vehicle I bought had issues, AutoNation USA's 5-day, 250-mile Money Back Guarantee really came in "clutch"!

My mom and I are very thankful for the kind words and patience. We felt very reassured and Paloma made the process less stressful! Thank you so much!

I appreciated Mr. Moody help, I was impressed with his knowledge of cars, and he was polite IJN Jas D.

Good news travels fast my friend told me about AutoNation It’s true they have good service friendly people I got more for my trade-in and I am one happy customer give AutoNation a try they are awesome Go see Alondra she is awesome

Communication and Transparency would be great … too many problems after purchase

Great customer service and experience overall. Ask for Becky. She will definitely takes care of you 💯

I recommend Becky. She’s friendly, professional and will definitely get you the car you want. Thank you B!

I absolutely was blown away by the speed of service provided by the purchasing team. My experience was AMAZING A!

in less than 25 min I was out with my check!

Alan Schmitt was very helpful and courteous he is a great salesman.

The best costumer service ever. Highly recommended

My first experience of purchasing a expensive used car from AutonationKaty Houston Texas was amazing have never bought a car online spend a lot of money , My contact Allan Schmidtt was amazing walk me through the process , provided shipping from Houston Texas to Reno Nevada and arrange financing at a good rate I am happy with my Lexus 2016 GSF 350, first time seeing’s the car was when they drop in Reno Nevada, my dream come true Walton Chang

Alan is a Great salesman and I would recommend you asking for him . The reason I say this is because he make sure you are completely satisfied with the car or truck that you choose. He also make sure that he gets you the best money for you trade if you are trading a vehicle. So to sum it all up AutoNation USA on katy freeway is a Great place to buy a vehicle if they have what you are looking because they price their vehicles so that you can afford them. So get over there and asked for Alan Schmitt and buy your next vehicle new or used.

This place is good and nice but they can commission so we're all about it

Anthony went up and beyond today. Great salesman. Also, Effran kept the jokes coming lol. He was very attentive with the finances as well. We are very happy Thanks You all Great Service

Spoke with Rob at this store. Awesome guy, great customer service. Sold a car here after shopping around in the area for offers. This store truly gave me the highest offer in the surrounding area. Process was quick, (less than 10 minutes for paperwork). What I loved most was that the deal was made, we shook hands, and closed out quick. I've been to other places where I've had to sit around for hours, and I ended up leaving. Not here. Time is valuable to everyone on all sides of the table. So I'm grateful for that. I've never purchased from here, although I would definitely recommend giving this store a try based on my experience.

Brittany was exceptional and made the experience great. Best customer service experience ever.

This was the BEST car buying experience I have ever had! Jason Stokes was the salesman helping me and let me just say, this man knows his stuff! He made me feel comfortable the entire time, knowing I just previously had a bad experience getting a vehicle. He kept me updated throughout the entire process and he even worked with my budget and found me a vehicle I could afford and was VERY similar to the car I came in looking for . AutoNation, especially Jason Stokes, has my business for life.

Manny Rosas was amazing he helped us out even though I had bad credit and got me into an amazing car! He was extremely helpful to my family and I after I had a terrible experience at don McGill Toyota!! Thank you, Sara McCullough

Manny Rosas was amazing he helped us out even though I had bad credit and got me into an amazing car! He was extremely helpful to my family and I after I had a terrible experience at don McGill Toyota!! Thank you, Sara McCullough

I had a great experience.. It was a long process but it was worth it.. I came in knowing the exact car I wanted and the exact amount I wanted to put down… Even knowing I have a few challenges credit wise I’m still picky lol. But that didn’t matter to Robert.. He put his head together with Jhan and they both worked together to get me the best deal possible.. I spoke with Candace before arriving and she was very helpful and pleasant as well… Thank you guys I really enjoyed my experience and appreciate all the work you did to get me in my car ❤️❤️

I had an amazing experience and manny made me feel welcome and wanted to help even though I was a complex case and he got me into a nice vehicle! Thank you to everyone there for making me feel wanted especially manny! I went to Don McGill Toyota prior to coming to autonation and they were rude and brushed me off and didn’t care but autonation was the exact opposite so thank you to everyone at autonation USA Katy! Thank you, Sara McCullough

I felt welcomed as soon as i stepped foot into the shop, I had already scheduled an appointment with Alan Schmitt, who had been very much invested in me and finding the best options for me economically. He structured the cars he searched up to exactly my requests and likings as much as possible, and in the end matched my criteria enough to have sold me on a car, great thanks to him.

Bought a 2012 Tacoma from here. Roger got us a great price and was very helpful even after I bought it!

Our salesman Alan was great. Very knowledgeable, really listened to what we were shopping for. Super low pressure.

We had a great buying experience at Autonation USA. Alan Schmitt helped us find a minivan for our growing family. My husband said this was his most pleasant car purchasing experience thus far. Highly recommend!

Anthony is outstanding! Went above and beyond to help with the process to make sure everything went smoothly on his end. Great customer service during the entire process. Would definitely recommend seeing him and his associates again for the next purchase of any vehicle.

Katy USA autonation will work with anyone no matter your past history. Everyone is trying to help you get the car you want. I would recommend this place for anyone looking for car and want to get in and out.

Thank you so much Ifeanyichukwu Nwadei for all your help. We are enjoying our new Kicks. You made this transaction very smooth. We found you to be very professional and knowledgeable. You went the extra mile to make our purchase a great experience. We felt well taken care of. We will refer our family and friends that are looking for a car your way. It was a pleasure meeting you.

While you did not beat the carmax quote as promised , I believe that you still gave me a fair price. The process could have been faster. And your wifi was atrocious! However, overall, we were pleased with the process. Robert was pleasant and professional.

My experience was awesome the sales associate moody was the absolute best I highly recommend you guys ask for him. Definitely we get you rolling in no time!!!

My experience was GREAT! My salesman was Jason and my finance manager was Effran. Both guys provided great customer service from beginning to end. I literally looked at 1 vehicle and drove away with that same vehicle. I got exactly what I wanted!! I would definitely recommend this location when purchasing your new Ride!!

I would like to send a big thank you out to my salesman, Christian you did a great job with working with me and my fiance with with answering all of our questions and also providing us with your exceptional service. I would recommend people to you guys Auto Nation. We are very pleased and happy with our purchase thanks to Christian very great attitude and thank you again for you help.

Thank you to Mr. Robert Merchant for helping us with the process. To be honest I was a bit apprehensive but Mr. Robert put me at ease and explained everything to me. Thank you again!

My wife and I had a wonderful experience with Autonation. We went there knowing what vehicle we wanted and our sales rep Christian Alvarez made sure him and his team did everything they could do to get us in that vehicle. He was an outstanding sales rep that's goes above and beyond to make sure his customers are satisfied during the purchase and after you leave the lot. Thanks to Christian we have the perfect vehicle to accommodate our family.

Everyone at this dealership is so nice and fun ! Moody was very personable and he picked out the perfect vehicle that I was able to get . I had a wonderful experience as a first time car buyer at this dealership:) very honest people and I would recommend anyone to come in . Thank you all again so much.

Big thanks to salesmen Gary Phillips and I.C. @ the Katy location. They both spent extra time and went the extra mile to make sure I was completely satisfied with my purchase. They made me their #1 priority for as long as I needed and exhibited excellent customer service! I will definitely recommend both of these gentlemen to anyone I know who is looking to purchase a vehicle.

Very easy and seamless process! Thank you to our sale rep Alan for being through, detailed, and patient during our auto purchase!!

Alan Schmitt in the Katy area was very informative and professional and helpful to work with. He made sure I drove off the lot with a good reliable vehicle. I truly appreciate every effort he made to help me.

I had an amazing experience In buying my new car C. Alverez was very patient kind and informative

Special thanks to Alan Schmitt, he is very friendly and helpful man, I really appreciate his efforts for helping me to get a better deal, it was my first deal with Autonation USA they are good at all, excellent customer service.

Dealership was a great experience. Met Anthony Hernadez super friendly, patient and very professional, Anthony even took the time and taught me how to drive stick in 30 minutes to be able to make it home with my new car. Definitely recommend him as your sales person.

Excellent customer service

Had a great experience with this dealer. I was helped by Christian Alvarez and he was very helpful and very professional.

I had a great experience!!! Manny did an amazing job taking care of me and found my dream car!!! All the paper work and stress he took care of it all! I definitely would recommend it to all my friends and family. Awesome job Manny!! Can’t thank Auto Nation enough!

AutoNation in Katy, Texas near Houston was able to assist me in a new to us (slightly used) 2020 Toyota Tacoma. We are excited about the purchase experience led by Alan Schmitt our sales person. Nice job Alan! The finance manager was helpful to the process and maintained our budget and added beneficial protections for our new truck. To end, please check out Auto Nation’s huge supply of vehicles. When other lots have sparse inventory and unhelpful sales personnel — call Alan at AutoNation in Katy. Thanks Alan.

My wife and I had visited 8 other local dealerships before stopping in at Autonation Katy. Alan Schmitt made our car buying experience a stress free, smooth process. There was absolutely no pressure and Alan was extremely helpful in making sure we were able to get into the vehicle we wanted. We left the dealership happy and excited to know we got a great deal on our purchase. I would definitely recommend making this dealership your first stop and ask for Alan!

I first requested information about a car for my daughter and Christal sent me the information (she made me WANT to go to the dealership). I had been to 4 dealerships and hated the process. I met Jason S. And he was Great! He let me take my time looking at several cars, took the test drive and gave me the car fax (went through it together). He’s just a Great Guy. Bought the car on Friday. Today my son turns 18 and is need of a car for college. I’m taking him to meet Jason this week. Thank you Jason S

Alan Schmitt at AutoNation USA Katy treated my wife and I with great sales service. We worked through our deal and got almost all we wanted on our trade in plus got the warrenty coverage and payment plan we wanted. The car we got was very low mileage and in excellent condion, like new. We recommend looking up Allan when you want to purchase a new vehicle.

Mr. Alan really helped us get a new car so easily

Recently we purchased a used vehicle from Brian Rollins at Autonation, Katy. Brian made the purchase as quick and easy as possible. He has followed up with us making sure we were happy and pleased with our purchase. I would definitely buy again from Mr. Brian Rollins.

I had a great experience with autonation Alan was great he helped me the whole way and my buying experience was, so easy.And family oriented, which makes people want to buy here.

My experience with Alan was quite Awesome he was patience I told him what I was here for and what I want my payments to be on my new 2018 CLA 250 BENZ! Ask and you shall receive!! I got exactly what I wanted ! What a great experience even with the finance guy MIKE he made the numbers stick!

Nice team, nice cars. Christian was very helpful. 👍

My son traded a car in on 2/3. The note is due on 2/18. He was originally told it would take 10-15 days to get the payoff check. when he called for status of payoff check, now the lender of the trade in was being told 30 days before they get the check and that my son is young and doesn't understand how it works. There is no reason when they have received the funds for the purchase that included the funds for the payoff of the trade, that they should sit on that check for a month when his note is due and he continues to accrue interest. They have the funds. Looks like they are trying to sit on that money as long as they can. I do auto loans for a living so I'm not ignorant of the process. During the purchase of the new vehicle, after they sent my son to drive an hour each way for the cashiers check, they gave him crap about the check which came from our local credit union and didn't want to let him leave with the car I guess bc they thought it was a fake check or something even though they had a pre approval letter and had spoken to the loan officer.. At that point the credit union had closed for the day, my son had done 2 hrs of driving. he didn't leave until 8pm and they didn't even give him his paper plates and tried to blame him for leaving without them when he was told he was ready to go after he signed his docs. I tried to call for the status of the check, got stuck on an endless loop of "press 4 for all other calls" and then sent back to the main line. Finally just pressed 1 and they sounded annoyed and said they were sending me to finance and sent me right back to the main menu. You won't be a priority as a customer so if you don't mind that and literally just need a car, they might be ok to deal with. Wouldn't go back if they had the last car on earth. Also, check your deal sheet...they'll put protection packages on there you didn't even ask for and hope you don't notice.

I came in looking to sell my car and was immediately helped by the awesome staff members. Alan Schmitt helped me the whole way through and led me to Robert Merchant who found me a generous offer for my car and had me out and on my way in no time (even got me an Uber home). Amazing service all the way!

Great experience with Brian Rollins at AutoNation USA Katy. Found a great truck, Brian walked me through my questions, features, and trade in process. Would definitely work with him again.

Roger helped us out getting a truck we were looking for! His team worked with us getting the best deal possible that we looked for! Ever thought about looking in this dealership ask for him!

The whole process felt exactly how you would assume it would go. looking at a vehicle, test driving it, crunching numbers, then dealing with the financing. The stand out part of my experience was a salesman named Brian Rollins. He didn’t attempt to finesse me by any means. He treated me as if I was a son and was only looking out for me. Giving me advice which would later help me walk out of AutoNation USA Katy with a truck!

I have had a great experience. The place is very welcoming. The salesman Mahmoud was very helpful and answered all my questions. Very knowledgeable and has great people skills. Super nice and professional! Thank you!!!

Go see Gary Phillips 20 years of experience and access to nation wide inventory

Very fast and fair transaction. I would do business again.

I sold my car to Auto Nation. The quote was better than other I got. The process was easy and quick. Very friendly and helpful staff!

Honestly the easiest way to buy and sell your vehicle. My family and I use them all the time whether its trading in, buying or selling. So fast and easy. Great service! Always recommend

Tommy was great and made everything super easy. Would 10/10 recommend

Great service and knowledgeable staff! Elena and Robert Merchant

Had a very pleasant experience here trading in my vehicle and purchasing another. It's a very relaxed atmosphere, really different from other dealerships I've visited. Moody did an excellent of job of making me feel welcome, as well as explaining the process. They did not pressure me into getting anything I didn't want, and were upfront about all the numbers involved. Would definitely come here again to purchase a vehicle in the future. Thanks Moody!!

Great experience and the money for my car was in the bank by the time I got out the door.

Purchased a car on2/5/2022. My sales guy was Jefferson Barrios. Really nice guy, he helped me look at so many cars. He was patient and he had a great attitude. Their system was down for hours and no one was able to purchase their cars for some period of time. Jefferson kept checking in on me during this ridiculously long wait and even offered me something to eat. My phone was dying and he let me use his own personal cellphone charge. Over all it was a great experience even with the extended wait. I don’t remember the name of the finance guy but he was really nice as well. I’m new to Texas and he gave me so great insight on places to go and things to do. Overall everyone I encountered there were very nice and welcoming. I would recommend it to everyone I know

Roger and Effren were great and helped me get a car without a lot of hassle! Fantastic customer service.

Tommy Kirk was extremely helpful and professional. We informed him what we were looking for and he shared the options with complete transparency and honesty (not pushy or judgmental). We will definitely be calling him in the future for our next vehicle!

As the others reviewers posted on here, Efrain Washington is the person you want to see. Super friendly, highly knowledgeable and no pressure at all. I consider myself an avid researcher about any car and watch dozens of videos on features of the vehicle before I purchase it. However, Efrain was able to teach me things about the car I had no idea about. He really knows his stuff and he made the entire process very easy. I was so glad I read the reviews here first so I knew who to go to. Overall the entire car-buying process here was very easy. I had a trade which probably added an extra 45 minutes to the entire process but from end to end, I’d say it was about 3 -3.5 hours (to include a test drive). I also appreciated Manny in the Finance department as he also made the experience excellent. My only issue was the less than expected offer for the trade (which would not be attributed to Manny or Efrain). I had another dealership offer 2k more but AutoNation was able to match the offer.

Nice experience, good service. Ronaldo Hernandez did a great sales job!

My wife and I were looking for a car for her. We recently just moved cities and had to sell our previous car. We looked around but couldn’t find anything. We search and searched and came upon AutoNation. The service here was great. Hector Andrade, the person that helped us out. Was outstanding in accommodating our needs for a vehicle. Top notch service and communicated efficiently about the car we picked out. Thank you so much Hector.

This 5 Star Review is SOLELY BECAUSE OF our Sales Consultant, Brian Rollins! Brian proved to me and my wife that there are still INTEGRAL Car Salesmen out there! Brian was straight forward, realistic, honest, prepared and EXTREMELY knowledgeable and helpful in our specific car buying situation! He did not try to sell us into debt, that we could not manage, he listened, hung in there and saw us to the finish line to getting our new vehicle, after totaling our last vehicle just days before purchasing from AutoNation! We had to battle with finance for a day, to get the numbers that we wanted to be at monthly, in the end we got there and closed in it. The finance team did help at the very end with a couple of unexpected incentives, which we were greatly appreciative of! Thank You Brian Rollins & The AutoNation Team! Definitely will be looking forward to purchasing our next vehicle through you guys!

Brittany and Robert were extremely courteous and made the process very simple. Also, I appreciate the ride home in the bad weather. Thanks for everything, Lewis

What a great dealership to shop from.they have a very wide variety of vehicles. They are very helpful when it comes down choosing a vehicle. Very nice experience 👍🏻

You all were great. I mean, from the initial email which beat KBB Trade-In by 20%, to the fact that you raised the offer (approaching Private-Sale value), upon inspection. Mine wasn't even an 'expensive' vehicle... just a well-maintained 2009 sedan! Still your team clearly wanted to make everything go right by me. Granted, there were a coupla hiccups: i) waiting on document processing kept me hanging around forever, but I recognized it was a Saturday afternoon and I kinda expected it. Regardless, your team was very, very deliberate about checking to make sure I understood each step and my money eventually came through the bank transfer RIGHT AWAY. And ii) whereas the complimentary ride home (Lyft) came way too early and we forgot to trade a couple of things back and forth (license plates, extra key fob)... you all FedEx'd the remainders immediately and I had a friend drop off the extra key... so I'm super impressed! And you beat the pants off every. other. dealership. I. visited/called/emailed, by a LOT!! Kudos! And I'm happy to recommend you! For anyone else reading this, Robert Merchant was my sales rep, Elena was the signing rep. They were both excellent!!

Brittany Voyles assisted us in the sale of our car. She made the process very convenient, gave us the best price, and got us paid way faster than I thought possible. Great customer service, would recommend to anyone. Thank you once again!

I bought my car here a few weeks ago and had an awesome experience. Moody was the salesperson who helped me with my purchase and was truly great. He was patient and friendly and answered all the questions I had about my car as well as insurance questions. He made the process easy and fast. Would definitely recommend buying a car at AutoNation!

My experience was quick and I was very satisfied with my experience. Brian Rollins was friendly,professional and keep in contact with me throughout my experience. He got me in the car I wanted and my notes where I wanted! Made my trade in easy and fast! Definitely go see him if you need a car,he's awesome! The finance was great and easy,Emmanuel was great also! He worked out a great deal for me!

Elena was excellent!

Nice lot and good cars, my sales rep. (Brian Rollins) was amazing, he respect your space and you have a pleasant experience while you are looking for cars, felt really comfortable, highly recommended.

Great experience! Big shout out to Brian Rollins! Brian was extremely friendly and helpful throughout the whole process. He hooked me up with the exact truck I wanted and texted me the next day when it was ready to pick up. Great customer service across the board! Thank you!

I highly recommend Jeff Barrios, even though, I wasn't able to find the right vehicle he went out of his way to help me. He was courteous, professional, and pleasant to work with.

Our salesman Brian Rollins was very professional, transparent, and personal. If anyone was to buy a vehicle here I would highly recommend y’all to speak to him.

This is my 3rd business with autonation and they been always great. Elena and Robert was very helpful. Best customer service.

Unfortunately I was not able to purchase a vehicle due to personal reasons, however I wanted to take the time to note that the service I received from my sales person Manny was outstanding. I highly recommend anyone to work with him. I will be coming back to work with him

Thank you Jeff! I love my car. Overall smooth buying process.

Great Experience! I worked with Jeff and he made the process smooth and easy from start to finish! He was friendly and professional. During the test drive, he pointed out things that I hadn't noticed about the vehicle which made me realize what a great buy it was. I absolutely hate the car buying process, but with Jeff it wasn't so bad.

Very professional! Ronaldo was great! Made buying a car very easy!

This dealership was a great experience, RJ who helped me find my car was awesome from the moment we spoke on the phone to when we met face to face. He made the process easy by asking questions to find what I’m in need of and then provided a very friendly but professional experience and was a big help through it all.

Our experience has been AWESOME, DAN & MANY have gone above and beyond to ensure my daughter was a happy buyer. thank you so much #irecommend #excellentcustomerservice #bestsalesforce

Jeff was my sales rep and he was outstanding. Very informative, efficient and patient. I went in with a few specific cars in mind and several ?must haves? and that was no issue to him at all. I took my time looking at all the cars with no pushy sales man approach attached. It was a very pleasant and speedy transaction. I?ll be recommending him and AutoNation to people in the future. Thanks again Jeff, for getting me into this beautiful Lexus! I love it!

Elena was very helpful in the process of selling my car. She was quick to get back with me and communicate. On her day off Robert and Britney were also very helpful at making the process quick and easy.

Elena was very helpful in the process of selling my car. She was quick to get back with me and communicate. On her day off Robert and Britney were also very helpful at making the process quick and easy.

If you’re looking to get a vehicle same day without a hassle go se PJ he is the man that makes it happen. I came to the dealership in need of a vehicle so bad and PJ greeted me at the door and said he will make it happen. He did exactly what he said he would do. I’m so grateful for PJ because he listed to my wants and needs and handled business. So if you are looking for a vehicle go ask for PJ !!!!!!!!!!!!!!!!!!!!!!

I went to autonation just to look at a car and ended up buying my dream car thanks to PJ! I was amazed by his personality and honesty. I wasn’t even thinking about buying a car but he was so pleasant and made it so easy I couldn’t resist. Ask for PJ I guarantee he will get you right!

Tommy was great and so was Mr. Washington in finance. Very positive experience in its entirety.

Tommy was great and so was Mr. Washington in finance. Very positive experience in its entirety.

It was a great experience with Tommy and the whole team..

Thank you so much to Elena, Robert, and Brittany for helping with the selling of my vehicle. Everyone was great and helpful. Really made the process run smoothly and no hassles. They bought my vehicle at a great price and not trying to reduce the price like another dealership I went too.

It Was a fast and easy process to sell my vehicleTo Autonation, I received the price that I wanted with no hassle at all. Everyone that was involved in the process was very helpful especially Elena. She was very professional and made the process very easy and fast as possible without me having to wait around.

20 min appraisal 40 min paperwork and money transfer very pleased

Efficient and high quality service. I am satisfied with the help I received from AutoNation. The trade in process is done in the same day. I found the correct car in AutoNation?s network easily.

I would like to start saying thank you so much to Mr. Moody Elkadi (sales) and Mr. Jhan González (financing). Those two guys are absolutely awesome and super chill; they made the whole buying experience a very pleasant one. They never made me feel overwhelmed, rushed or any negative vibes; on the contrary, they know how to treat a customer like family. Please go see those guys if you are trying to buy or sell a vehicle, you are not going to find better people to help you. Y’all definitely deserve more than 5 stars. Thank you guys!!

Everyone is so amazing and helpful here seriously i was in the worst place possible with my car before the one i bought and some way some how they got me out and i can’t thank Moody and Emanuel enough you guys are awesome

Britney and Elena were amazing. Straight to the point, no B.S. They instantly beat the highest offer I received for my car. The transaction was smooth. I was in and out of the dealership in 20min.

Brian helped me out at Auto Nation Katy and the process was very smooth, he was very helpful and answered any questions that I had. The finance team was great as well would recommend to someone looking to purchase a vehicle

My experience was outstanding. Elena contacted me soon after I indicated my interest in selling my Honda Accord on Kelly Blue Book. Robert gave me a fair offer and helped me through the paperwork.

Very good, would highly recommend. Great service and nice staff.

Friendly, attentive but you do not get a full tank of gas when you purchase a vehicle.

Manny was a joy to work with! I had my guard up when I arrived but immediately felt comfortable and welcomed shortly after meeting him. He was honest about everything and made sure I found the PERFECT car for my little family. I have no regrets, and am thankful for him! Thank you again Manny

Elena at AutoNation Katy was superior! She contacted me very quickly and assisted me with selling my 2014 Jeep Patriot without a hinge. I would highly recommend Elena! G.R. Toliver - Katy, TX

We had an appointment with Brett at 2. Not intending to purchase anything that day. Just want to do some text driving to see what we wanted. Brett was very nice, professional and attentive. He also matched a price we were going to sell our Ford Raptor on line for and saved us about $4,000 in taxes.

My experience here at AutoNation was very professional, friendly. The customer service I received from the beginning to the end with my sales men By the name of Ronaldo PJ Lewis was the best I have ever had.

Great experience with the dealer. Would recommend this place to others

Nice and quick experience. Took no time to be approved.

After receiving several offers on my car, AutoNation USA Katy had the best. The transaction was a bit complicated, but I worked with Britany and Robert who made it happen. Besides that, they are the nicest people you'd ever want to meet. I'm definitely returning there for my next car.

On December 18, 2021, I had the pleasure of working with Manny and Anthony on a trade-in and new purchase of a used SUV. Customer service was great and they just simply shoot it to you straight. I originally was working with Brittany to sell my trade directly and purchase from another dealership, but she insisted that I should try AutoNation Katy. Definitely appreciate how straight forward everyone was and they got me done within a few hours. I definitely recommend AutoNation Katy to anyone looking to purchase a used vehicle.

If you want to have a bad time please make your way down, too many issues to list. first off being warranties are just fluff doesn't cover much. if it cost too much they won't fix it.This place is trash. Left me with a 1100 bill and only covered half and max 500. Gave a trade in for 3k and selling it for 7k I couldnt get my car back.so I was stuck with this car that had a check engine light On top of that they are blackmailing me the 500 for the bad review.... Its not about the money Alan Schmitt and DanDrisckle.

Thank you so much Manny for all your help. For answering all my questions and being patient. Great salesman!

Great experience! Wonderful customer service, and excellent selection of vehicles.

We really enjoyed our visit to auto nation. Allan Schmitt was extremely pleasant and helpful. Never felt any pressure to make a decision. We decided to hold off on our purchase but we definitely will go back when we do decide to buy.

Showed up at 3pm and left 5:30pm. The Tahoe I bought was pretty awesome. Ran great, looks great and was a good price. East process at Auto Nation USA Katy!!

I recently bought my 2015 Jeep Wrangler from my dad here at Autonation. He was very professional and helpful and made sure to pay attention to every customer he had, not just me. Every autonation employee is always super friendly when I stop by to visit and everytime I pass the dealership there are always new cars on the lot. The customer service is on point and consistent and they truly want to get you in a car you want/deserve and most importantly can afford. Ask for Efrain Washington the next time you're in the area and he'll help you get in a cute new ride!

Quick service and great sales help. Truck was good, too. Brett Barnes was My salesman and was very helpful. I could tell he listened to what my concerns were. Emmanuel was enjoyable to work with when I was closing the deal and we had a good laugh.

Easy and convenient. Robert was great to deal with.

I had a great experience buying my Honda Civic with Efrain. He found the best option for the best price! I highly recommend working with him to buy and sell your car!

Great speedy service. No hassle I was serviced by Efrain He was precise patient and delivered exactly what I was looking for. I was in and out with my new vehicle in no time.

Brian was amazing! We had a great experience. His goal was to make sure we were happy and provided excellent customer service and patience along the way. Highly recommend!!

I experienced excellent customer service when I was at the dealership. I highly recommend Alan as a sales person who will give you top notch treatment!

I was helped by Mr.Efrain and he was an amazing help. He was very positive and consistent with the proces. Also provided great details that helped alot. He definitely is a 5 star employee

Brittany was super helpful and patient while my boyfriend and I both traded our cars. AutoNation gave us both a great deal! We love our gently used vehicles! they look brand new 😍 We definitely recommend checking Autonation out and look for Brittany! She is the best!

Great professional, friendly service! I highly recommend this dealership. See J Rendon, sales associate

Our overall experience was great. Our salesman Brett B was great. He assisted in finding the best car for our needs. He was there throughout the entire process and even after. He stayed in touch to keep us updated on progress.

I went in to look at a 2013 Toyota Camry (1830802418) at AutoNation USA Katy. Austin Smith assisted me every step of the process and went above and beyond to provide excellent customer service. He walked me through all the features of the car, answered my questions and concerns with great detail, and communicated updates on the status of the cosmetic repairs. He was kind and professional throughout the process and I knew I could trust him. I was never left waiting or wondering for long periods of time, like I have experienced at other dealerships. The financial transaction was smooth, efficient, and pleasant, thanks to the hospitable staff and family friendly lobby.

Slow, but I?m out of state. Brett Barnes has done his best to move things along. Making this deal by text message and email has been taxing.

Tommy was AMAZINGGGGG !!! Great communication , stayed on top of all my wants and needs !! Everybody shop with Tommy

I went in to look at a 2013 Toyota Camry (1830802418) at AutoNation USA Katy. Austin Smith assisted me every step of the process and went above and beyond to provide excellent customer service. He walked me through all the features of the car, answered my questions and concerns with great detail, and communicated updates on the status of the cosmetic repairs. He was kind and professional throughout the process and I knew I could trust him. I was never left waiting or wondering for long periods of time, like I have experienced at other dealerships. The financial transaction was smooth, efficient, and pleasant, thanks to the hospitable staff and family friendly lobby.

Wanted to sell my car , the used cara purchasing department contacted me From there so far so good, very professional team I dealt with Elena Lopez and Robert Merchant They were very polite ans very knowledgeable They had answers to all my questions We made a deal ans in the process of finalizing now. So far all went smooth and In a professional manner I do remind this shop ans team Those who I dealt with were very professional I guess all the team is Nice location and offices as well Well done and lee it up Cheers Mohamed

I came in for an appraisal on my vehicle and my overall experience at the AutoNation USA Katy was excellent. I would recommend them to anyone.

***UPDATE!!*** STILL WAITING ON A RETURN PHONE CALL FOR REPAIRS, FROM EITHER THE SALESMAN (BRANDON) OR THE SALES MANAGER (CHRIS)...or anyone who can actully get this taken care of! I've had the car almost a month now and if I call them, I am continually told either they will call me back or have someone call me back. Apparently, no one there knows how to pick up a phone and provide customer service that is promised before the purchase! Granted, the repairs are "cosmetic" issues (lifted door panels near the windows - pretty common on these cars) but the deal was agreed upon the day I bought the car, by Brandon! If your location can't fix it, then why not call the service manager at another location to fix the issue? After I purchased the car, there were a few small things that had been agreed upon to have fixed. Brandon made sure the tint was redone to what I requested, however, the door panels on my car are "lifting" away near the windows. This was not fixed because I was told that "the tech tried 3 different types of glue and they just wouldn't work". I'm not sure what they did but, my husband had the same problem with his car a year prior (from AutoNation Dodge, Katy) and they fixed his within 5 minutes. Anyway, I have called numerous times - and have even spoken with one of the sales managers - Chris - regarding this issue - and I'm told that they will find out what's going on and call me back. To this day, I'm still waiting and have not received any return calls from either Brandon or Chris. I even inquired about having the problem taken care of at AutoNation Dodge, but was told they would have to talk to the service manager at AutoNation USA and have him talk to the service manager at AutoNation Dodge to work something out and, of course, someone would call me back to let me know. STILL waiting on that call!! (I purchased the car on May 10, returned May 13 for tint and door panel work.) I feel as though once the car was sold to me, they decided they got the sale so now they are done. This is very disappointing because I love the car but not the service after the sale!!

Very satisfying great sales team an finance dept great team also

AutoNation is better than most physical car dealers out there, but still nothing compares to buying a car online. AutoNation has the human expertise, better inventory, better prices. It should be able to move with the times and figure out how to communicate it's tremendous car analysis expertise and disclose everything upfront to buyers.

Tommy Kirk was my salesman and he was very attentive and professional. He kept me informed throughout the whole process.

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Very professional and transparent. Dio and Jacob got me into the car that I wanted at a fair price, would definitely work with them again

Helped me a lot very nice especially Fransico guiding me to get my car. Helped me with Financing and I was truly able to get the car I want.

Walked to get an estimate on my car and ended up selling on the spot! Outstanding customer service! Highly recommended!!!!

Great buying cars from autonation they really take care of customer like no other place I have shopped or worked!!

The service department led by Henry Sanchez is top notch !! Very happy with a recent complicated repair to my F-150 and how Henry’s team handled it very professionally. I have, over many years, both purchased cars and had service work at Autonation Ford Katy. This is a dealership with good folks !!

It was the best experience I?ve ever had with a car dealership. Robert Merchant is an asset to your business. Friendly, knowledgeable and efficient. I was in and out in under and hour

Friendly and worked to help me get the deal I wanted

I have been wanting an SUV for a few years now but have been biding my time. It was a spur of the moment decision for my husband and I to stop in and see what happens. We were greeted when we walked in and he was with us through the entire process. He was super helpful, knowledgeable, and easy to talk to about our requirements. It was late Friday so he followed up with me Saturday and the financial associate was able to get me a better deal that I ever thought. The paper work was quick and easy. Before I knew it we were waiting log for the car to be cleaned so we could drive off with our new car. I would definitely recommend them to friends and family. They were very professional, honest, and approachable. I was shown different monthly payment options so it made it soo much simplistic. I am soo glad we decided to go with AutoNation and these two professional gentleman were able to help us. We really appreciate it, are soo grateful, and soo happy with our new car purchase!!!!

We just purchased a pre owned vehicle from this store and first thing walking in everyone said hello abs smiled. We were introduced to our sales person named marisol. She was truly informative and took special care of us. Wasn't distracted by other things and truly dove into what we needed and what we can afford. I recommend not only this store but the sakes person. If your looking for a dealership that truly cares about your situation and your finances look no further than AutoNation USA and marisol.

I only have positive things to say about my experience with selling my car at AutoNation USA Katy yesterday. Mr. Robert Merchant, the senior buyer for AutoNation in the Houston market, did not waste any time to respond to my initial online request for a price quote earlier in the day, and subsequently his assistant Elena processed the paperwork and closed the transaction in a very professional and courteous manner. I was particularly impressed with the entire process taking only half an hour, and I walked out with a check in hand. Their Katy office is very modern, very spacious and extremely clean.

Marisol was suuuuper patient with me and wasn?t rushing me at all to make a purchase like other dealerships/sales people do. Walked out happy as xxxx.

GO AND ASK FOR MANNY!!! He is not your typical salesman! I came in and was instantly greeted by Manny. He sat us down & asked all the right questions to figure out exactly what we were looking for. Very open and transparent about everything, made us feel super comfortable and confident about purchasing a car on the spot! I’m in love with my new baby! Thanks for everything!!!!!!!

This is one of the easiest car experiences that I have ever had from sales to finance. The dealership was super clean the people were very polite.

Friendly Service, Jeremiah was a great help. Easy to talk to and no pressure to buy. Thank You so much!

Bought a care from Tommy! 10/10 recommend! Friendly service!

Chris Ruszkiewicz made selling my truck a breeze. He was a great help and very knowledgeable . I was in and out fast . I would highly recommend going to him when looking to buy or sell your vehicle !!

Quick and stress-free resale experience. Input car description and provided photos online and final offer was as stated as long as you are concise. Clean facility and friendly staffs. Even offer uber to get me home. Managers followed up with visit. Would definitely recommend to friends and family for their vehicle needs!

Richard St Amand, made my experience a wonderful one, with his assistance in choosing my new Lexus to the super easy financing of it as well.

Autonation made my car selling experience a breeze! I want to especially thank Elena Lopez for going above and beyond with her excellent customer service!

AutoNation exceeded my expectations in the sale of my two vehicles. Elena and Robert insured that everything was handled with the utmost care, professionalism and respect. They gave me a fair price for the vehicles and insured everything was handled as promised.

I just want to say my salesperson Brittany Voyles as well as the finance manager Rashad were extremely helpful and made my buying process an amazing experience! I highly recommend the Autonation Katy and specifically those two individuals.

Had a old honda to trade. Cris and Richard did such a good job. The service from start to finish was the least stressful experience I've ever had at a dealership. AutoNation USA Katy is where I'm buying cars from now on.

Marisol was awesome and the big reason why I was able to get my vehicle. She followed up with me when The car was originally in pending status. She was always in constant communication with me throughout the process! Thank you Marisol!

The whole process could not have been easier. After being quoted a reasonable offer for my car I brought it in for inspection and was then offered an additional $350. All the paperwork took less than 30 minutes; I received a check and you ordered an Uber ride home for me. Robert Merchant was professional, friendly and made the transaction a very pleasant experience.

The whole process could not have been easier. After being quoted a reasonable offer for my car I brought it in for inspection and was then offered an additional $350. All the paperwork took less than 30 minutes; I received a check and you ordered an Uber ride home for me. Robert Merchant was professional, friendly and made the transaction a very pleasant experience.

Went in helping my brother look for a used vehicle thanks to the amazing sales staff and most definitely the manager Mr. Ruszkiewicz. He was most helpful and knowledgeable. Very pleased with everything!

Francisco helped me buy a car the whole experience was simple and easy. He is very professional! Kelly helped me with the finances she made things easy to understand. Chris the manager is very helpful to get a minor repair done simple and quick! Thank you Autonation- I love my new car!

Went in helping my brother look for a used vehicle thanks to the amazing sales staff and most definitely the manager Mr. Ruszkiewicz. He was most helpful and knowledgeable. Very pleased with everything!

I was very happy and impressed with the body shop at AutoNation Katy. My front door was broken into and they were able to squeeze me in for an repair quote the same day. I was leaving out of the country the next day and was able to drop the truck off on the way to the airport. Mark Castaneda was kept me informed throughout the entire time my trucks was getting repaired and made the whole process exceptionally easy. I would highly recommend this department.

The staff were very helpful, my salesperson made the whole process simple and easy to understand. Richard really helped with getting me in the range of monthly payments I wanted without having to compromise on the vehicle I wanted.

PJ WAS VERY HELPFUL DIDNT RALLY TALK TO ANYONE ELSE BUT EVERY STAFF MEMBER WERE QUITE FRIENDLY

A great experience! Sold my vehicle here and the process was smooth and efficient. The team kept me updated during the entire transaction and there were no surprises! If you’re looking to sell a vehicle - give them a shout!

I wanted to give kudos to Elena and Robert. I haven?t experienced a level of customer service and professionalism like that since the 90?s. They made my experience amazingly pleasant and stress free. I will continue to do business with AutoNation in the near future. Thank you.

I was very happy with the service I received. I would not hesitate to refer a friend to this dealer.

Gregory Harrison when above and beyond for me while I was try to buy this truck. Mr. Harrison has great communication skills and a big heart.

A great Auto company that will work with you and myself girl Britney did a great job

Manuel Rosas helped me choose the car that was at my interest economically and look

Dio was awesome . He got me what I wanted .The facility was clean and the environment was calm

very good service they treated me very well very reasonable oscar rivera

P.j went beyond to help me get what I really wanted thank you so much

Thanks to the help of Christopher R and Greg they made my experience here very wonderful! The process was smooth and will definitely come back here again for future purchases and recommend them to family and friends

Having purchased all my previous vehicles from dealers or private parties, I wasn't sure what to expect from an operation such as AutoNation. Let me say, my purchase was quick, easy, totally painless. We had to drive around 50 miles to test drive and give the car a good once over. Our salesperson, Dio Zorrilla, was a pleasure to deal with. He walked us through the ins and outs of the car, arranged to have a repair done, had all the paperwork ready to go, and snacks to boot. I highly recommend speaking with Dio when you're getting ready or are ready to buy a car. He's a class act.

Good attention and service, answered to my questions. Thanks

bought a car there and the vehicle is great! also great costumer service from Chris R and RJ. good price and good quality.

I had a good experience with my salesmen are Jay and his sales manager Chris ruszkiewicz I was surprised they went above and beyond it's nice to know they're still do ships out there like that.

I bought my car with Chris R and RJ, great service and price. I am happy with my vehicle! They made my purchase easy and simple.

PJ Lewis was a great Salesman to us. Wasn't over aggressive with the sale process. Also gave us the space we needed to make our decision. Overall PJ Lewis was great. 10/10

Gregory was awesome! Will is the best! No pressure and very nice. Very accommodating. I recommend this place!.

I highly recommend Autonation in katy my sales rep was so very nice and helpful he did everything in his power to put me in a Vehicle i want to thank you Mr.Gonzalez on helping me purchase My Equinox

My wife and I were both extremely pleased with the entire purchase process. Everything was ready when we arrived, and there were no time consuming delays. We do, though, want to single out our sales person, Dio Zorrilla. I can't count the number of cars and trucks I've bought over the past 50 years, and by far, Dio was the most competent, helpful, engaging, prepared sales person I've dealt with. From having the car up front and ready to go, to explaining the ins and outs of the car, Dio was the best. When a couple of roads bumps came up, Dio took care of them without missing a beat. Many thanks, Dio.

First time purchasing a vehicle from AutoNation and I was impressed with the no hassle process and the salesperson?s assistance to make the sale happen Thank you and hope to do business together in the future

Highly recommend Autonation Katy for the sale of your car. Robert Merchant made the process seamless and my wife and I were done in less than an hour. Online Autonation had the best quote over others that will buy your car without a purchase.

Robert Merchant is very professional, courtesy and on point, I am in and out selling my vehicle less then an hour. Highly recommend to all my client to AUTONATION USA over CARMAX Or TEXAS DIRECT any day!!!!

The sales man George and finance guy Rashad were honest and genuine. They were very helpful and made me feel comfortable during the buying process! Thank you guys for a great experience!

Fast and easy. They were straight forward and the process went very smooth.

Fantastic Service and quality vehicles without all the xxxxxxxx.

Had a great experience purchasing vehicle here and people are very helpful and knowledgeable about what they do . .thank you and shout out to JEREMIAH FRYER thank you for all your help the best sales agent .

Although I knew it wasn't going to be easy, autonation katy made my car buying process not so bad and they went above and beyond to help me get what I wanted

Pros: Easy and fair. No hassle. Cons: I walked in the sales manager that purchased my car did not have a mask. Ditto with the sales guy that he recommended to assist me. Major turnoff. I could not leave fast enough. They did have the car I wanted but I chose to walk away. Found my car at Carmax

A lot of back and forth because of car issues but they were always nice and pleasant with me. Once I was even in the building an hour after they closed and still never made me feel unwelcome or rushed.

Well my first time buy a car at autonation they offer the best quality and service like no other you should stop by and try it when you need to buy a car

Great and painless car buying experience. Nuri was a wonderful salesperson, friendly and flexible to help make sure all of my needs were met in a timely, efficient, and effective fashion. Competitive prices, wide vehicle selection, and soild warranty program on AutoNation Certified used vehicles. Would recommend and buy from again.

Our salesman Oscar was very friendly, helpful, knowledge about cars, etc. We will be back in the future to purchase another vehicle.

They were very patient and determined to help me; because I?m a first time buyer it was a critical process but they help every way possible.

I used the services of Auto Nation to sell my vehicle. Chris was the salesperson who helped us out. He was polite, professional, and very courteous. He offered good value for our vehicle. I would recommend Auto Nation to other people.

I used KBB to get an instant cash offer for my vehicle. I was contacted by various dealership, but AutoNation was not pushy like the others. They were willing to work around my schedule without a pushy way of selling. They offered honest money for my vehicle, whereas the new dealership I purchase my new vehicle offered roughly 65% of what AutoNation and KBB reported. I would highly recommend selling your vehicle to AutoNation and if you are in the market for one, they have a nice selection.

We went there about 2 weeks ago looking for an Suv. They showed us they different options and unlike other dealerships (which we visited a day or two before) they will actually do their best to get you the best deal possible1

I sold my father’s Cadillac at Auto Nation and the service was outstanding from start to finish.

I strongly recommend to trust them and to make deals with them

All the people I encountered at AutoNation USA Katy were very friendly and helpful. I came in on 9/24 for a vehicle, unfortunately I decided to bring the car back and had misunderstood their return policy. The manager Kyler was really personable and helpful in taking the time to reach out to me and resolve everything. He and his team went above and beyond to make sure I left a happy customer. Even though the car didn’t work out, I’m really grateful for their quality care and service. They really care that everyone that walks through their doors leaves with the perfect car for them. It’s a personable experience working with AutoNation, Kyler even remembered my birthday! These guys care about what they do, and in my search, I found they have a great vehicle selection and fair prices, I also love the pink everywhere. You can rest easy you and your car are in good hands here.

Originally I purchased a vehicle from AutoNation. At that time I chose not to trade in my SUV because I was purchasing more of a recreational vehicle(convertible that was not intended to drive daily). The purchasing process was extremely easy! The staff was excellent. After about 2 months, I considered selling my SUV. I went back to AutoNation. I had done my research and knew what my Nissan Pathfinder platinum edition was worth. Their offer price was more than I had expected. I never even had to haggle! They purchased my car on the spot. My loan was paid in full and I received a check in my hand for the extra before leaving their lot.

Leo my salesman was excellent. He made the sale flow smoothly. I purchased a car and changed my mind and he let me swape and purchase a different car. I would highly recommend Leo and Auto Nation USA Katy

Courteous and Friendly Service. #Mike - Sales Manager is very helpful and communicative with complete process of purchase.

One of the least stressful and seamless experiences I’ve had when purchasing a car. My awesome sales woman Karla was very patient, transparent, and professional with her service. It honestly felt like a friendly neighbor was helping me get a car, not an employee of a dealership. Thank you again to the great team at Autonation of Katy!

My salesman Nuri was very helpful! Made my out of state experience go very smoothly!

My experience with Robert Merchant @ the Katy Freeway, Houston store was amazing. He is very quick, knowledgeable and super personable. My family has done business with him twice and will continue to do so. I will also be recommending him and the team to anyone I know looking to buy or sell a vehicle. 5 STARS FOR ROBERT MERCHANT!!!!

S/o nuri he’s the best! Thanks to him I love my new car!!💯🤟🏾

Friendly staff , just a bit unorganized , a lot of unecessary red tape

Quick, professional and felt like I was dealing with someone I could trust

They did a great job installing the window tinting, but they took a lot more time than what they told me. I had the first appointment that morning and was told it would be done in about an hour, but I was there over two hours.

Robert gave me the best price on my trade in even after we told him we were not purchasing from him.

Nurideen was extremely sweet and helpful during my car buying process and he did everything he could to help me walk out with the car I wanted. The whole staff was very nice and attentive. 10/10

I would recommend AutoNation Katy. My experience was excellent with Sales Associate Robert Merchant. He was very professional and very friendly. An asset to AutoNation.

After reading these reviews, I was a bit cautious. My first interaction, via email, was very professional. My first in person visit (unannounced) the sales person I was working with Richard, was at lunch. Leo stepped in and helped, keeping Richard informed. They both were extremely professional, straight forward and true to their words. Going into the Finance office, I was still cautious. Once with Teresa, I was in and out in 20 minutes. No pressure, didn't try to sell me something I didn't want/need. Overall was one of the best (if not the best) car purchase experience I have had!

Completely enjoyed my experience from start to finish. Purchased a 2018 Audi S5. Loved my sales person, was very helpful and provided any information, any time that I needed. Go AutoNation!!

I had a great experience purchasing my first truck from yall. George was easy to talk to, upbeat, and not pushy for the sale at all. I actually didn't know I was going to leave with the truck when I arrived, but thankful I did. They even bought my jeep for way more than I thought I would get for it. Im totally satisfied. Thanks AutoNation USA Katy!

it was as great experience. The sales person went above and beyond his normal duties to keep his commitment to helping me obtain a second key for our car at no cost to me. I really appreciate it

Best experience I’ve had selling a vehicle! I received a quick fair price and was in and out Of the dealership in no time. I’ve never encountered a more professional salesman in a dealership than Robert, his colleagues could learn something from him they all acted like emotionally abused kids.

I only have great things to say about my experience. I was greeted and directed to meet with Robert, as we had scheduled an appointment. Robert was prompt and polite. George Schultz made sure my requests to see and test drive cars were handled quickly. George was informed, thorough, and a pleasure to work with. George provided a great, no pressure experience. Job well done. Theresa Blake finalized our paperwork. She has a great personality and infectious smile. Awesome job all around. Exceptional customer service.

Best service I have ever experienced hands down. Thank you!! You guys rock!!

Fast start I just wish that they had the right tools to do the job on my Malibu. I would consider going back if they invest in more tools to do the jobs. Kind and friendly staff.

Quick response to email communication, clean dealership, and relatively painless closing process without the typical pushiness experienced elsewhere. Vehicle was clean. Had to return to deal to complete paperwork as they forgot to finish some details. Otherwise, pleasant experience.

RJ was great to deal with, very professional would recommend dealer to friends and family

⭐️⭐️⭐️⭐️⭐️ Speedy repair, excellent work and customer service!!

So far, my entire experience with AutoNation has been nothing but fantastic. First rate on every level. The best car buying experience I have had. Thank you!!

Chris Tansiongco did an outstanding job. It was a fast, pain free experience. He went out of his way to make our experience pleasant. Robert Merchant helped with the process and was excellent as well. We will definitely recommend AutoNation to everyone. 10 out of 10.

Both Bob and the repair staff performed above my exceptions. The car looked like new and ther were no areas where the magnet did not pull toward the area of repair. the workmanship was as promised.

Overall it was a great experience, it could have been exceptional if the wait to sign all the documents could have been quicker, I had to leave and come back the next day to finish my paperwork because it was such a long process.

Dropped my truck off, ran an errand, and vehicle was ready that quick.

Terrible service no tire rotation wrong stick for next oil change was place on my car no detail diagnosis done

Got me in and out. Great customer service

This Place is Amazing. I Have Owned 29 Vehicles in My Life Span From 19 Years Old UNTIL Now at 46 And I Always Purchased Cars From Small Note Lots, Buy here pay here Lots OR Private sales And FYI I Will Never Buy Anymore Vehicles Unless it's from AUTONATION. I'm A Customer For Life..

We bought a care from Deo this past weekend. He was honest and so helpful! We found an awesome car for my daughter with a great price. I also love that this company gives back to help with breast cancer research. I am in remission from breast cancer, so this really meant a lot to me.

awesome service department very honest and up front with everything

Very helpful and understanding my needs. Too bad I can't say that about AutoNation Ford Katy who lost my Wheel lock and want to charge me a few hundred dollars to take the locks off of my wheels and told me it would take all day to do it.

They were very friendly, super efficient, and quick.

Come in for a promotion oil change. - The online schedule is a great experience - The very nice and accommodating facility. - The service job is done very quickly, in and out for about 30 minutes.

Auto Nation USA Katy, is the dealership we bought our truck from this week. We had the best experience with the professional staff there, and especially Leo!! I would rate them 5 stars!!

Great service experience. This team is exceptional. Service was fast, staff was professional, and prices were reasonable. Highly recommend this dealership!

I had a very good experience at AutoNation USA Katy! The staff here was amazing and everyone was very polite creating an excellent experience. I have to say that Wayne Brown is a true professional and made the vehicle acquisition very easy, and did so in a timely matter. THANK YOU!!!

I contact auto nation and set up an appointment to sell my 2017 Camaro. The whole experience was great, only took and hour and I got top price, I know this because I also went to Carmax and they low balled me $3,000 lower than Auto Nation, smooth experience, was very happy when I left.

I have sold my car to AutoNation and it was easier than what I thought and quicker than other places. Also, they gave me a better price by matching another competitor.

Amazing customer service! Staff is very attentive. Everything was communicated & explained to me thoroughly. I was there for service, but watched the rest of the staff interact with customers & they were awesome. I love this place.

I was looking to sell my used F350 and considered several used vehicle channels. However, AutoNation made the process simple, smooth, quick and came forward with a very competitive offer. Awesome to work with and I would definitely reach out to them again! Several years ago, I purchased this truck new from them and would highly recommend them for a new truck purchase as well.

The car price was not up & down or fought for. He (car) was very clean. The sales finance staff were actually open & truthful. We laughed & talked about real world things. 5star to me.

This people are really, very good customer service representative, they are God sent , it works like you will never believe it , AutoNation God bless everyone of you for buying my car and giving me check at a spot, without buying any car from y’all, I will recommend this trustworthy people to all my family and friends!!! Thanks so much Amaka 👌🏻❤️ AutoNation I love 💕 you all

Purchasing my Toyota truck onJune 26,2019 was a simple, very satisfying experience. The Autonation staff very knowledgeable and helpful: Wayne and Jhan in sales and Reggie in finance. I would gladly recommend this Autonation store to anybody wanting to buy a vehicle.

We went on a Thursday to get my son a car, Nuri, Robert and Frank helped us. We had our eye on a few cars, but one specifically. Nuri reserved the car for us through the weekend and communicated and helped us all weekend. He continued searching cars and sending us options, was extremely dedicated and so helpful! After we searched more around the Houston area we could not find a better deal or dealership with the kind of attention and friendliness Auto Nation provided. We went back on Monday and bought the car. They took our old car for whatever price other places were offering us. It was incredible! They were so patient, helpful and extremely attentive! This is definitely your place to look for a car, with awesome customer service and incredible communication!!

Leo Mike was a great help. he was quick and courteous. gave us a great deal.

Great experience with Richard. We went twice and he showed us multiple cars and much patience during our decision making progress.

Best car buying experience ever! I recently purchased a vehicle at this location and had nothing less then 5 Star service from their whole team. Make sure to ask to work with Rashad Pride! He was knowledgeable about the cars and had a good variety of vehicles to choose from within my price range. Everything from choosing the car to financing, Rashad made it quick, effortless and stress-free. I am enjoying my new car, and I will definitely purchase my future vehicles with them when the time comes!

Nothing but a great experience , thank you Katy Auto Nation, B. Mhoon and Jhan!

Great service repair dept!! Exceptional facility and staff!! 😍

Great Value, Amazing Customer service very friendly environment. Nuri provided us the excellent customer service.

Amazing experience stop there and they were out there helping us within 10 minutes. The whole staff was great helped us with everything we wanted to giving us what we wanted for our trade in to getting my wife the car she wanted. Pilpea got us approved and rolling all in the same day. And I’m returning today and buying a truck. So guys and gals if you want a great deal go see people a AutoNation of Katy, Texas 5 stars all around

Nuri was very professional and forward. He took the time and answered questions. After applying for an Auto Loan with First Community Credit Union the buying experience was smooth sailing for their. Nuri answered all of our questions and all staff was friendly and helpful! My only concern was we didn’t check the cigarette lighter it doesn’t work. I would recommend AutoNation for your car buying needs.

Nuri, my sales person was very professional and straight forward. Made my buying experience one of the best ever. All the personal were friendly and helpful. Will buy there again!

just now This Car Buying Experience has been the easiest process ever! Even those that I referred to this dealership with Bad Credit got in a Vehicle! They work with all types of finance background. I was able to submit all my information online & didn't have to step in the dealership only to sign off on papers! I'm definitely coming back & referring everyone! Thanks to the Auto Nation USA Katy Manager Wayne & Sales Rep Richard for an Amazing experience!

They are nice and helpful, you can get good car with great deal and better service

I had a great experience from AutoNation USA! Kristy was my salesperson & I couldn’t be more grateful for the experience I went through when purchasing my first car. I had previously gone to another AutoNation the day before, but I was so rushed I did not want to pick a car on just 3 cars I test drove. The next morning my husband and I went into this AutoNation, thinking we had an appointment, and Kristy was Kind, Polite & Professional from the time we walked in. We test drove a handful of good cars, but we were stuck on one of the cars we drove from the other AutoNation. She then mentioned that if we really liked it, she could bring it from the other dealer. It was mentioned that the car had already been sold, we were upset, but we test drove just one more car to see if we could make a deal that day. After the last test drive, she came back with awesome news that the car had not been sold and she was on her way to pick it up for us.. She was just as excited as we were to see that the car had not been sold. Overall, best experience I ever had buying a car. Def recommend AutoNation USA when it comes to purchasing a car! Ask for Kristy, she the bomb!💣😎

I had a great experience. Rashad was very helpful. he got me in and out.

It was a great experience, Rashad was a great help throughout the whole process. During the test drive he made the drive not awkward as if you are driving with a stranger. It felt as if he was a friend joining you for a cruise. Although the process may have been a little long, but they had plugs on the table which help past time. Overall, it was a great time

Grcia por tanta amabilidad todo su esquipo en la compra de mitoyota para mi familia gracia Kristy reyes hi su esquipo

We had a great experience purchasing a vehicle for our college son. Juan was a great salesperson along with the entire team at AN Katy. Thank you Juan for assisting us with the purchase and still making sure we got out in time to meet our family for dinner! I highly recommend AutoNation USA Katy!

Great experience from Neri and AutoNation with the purchase of my new car!

If you're in need of a vehicle, please, please go in and see Kristy. Many sales people can try to pressure but she took out the time to listen to me and cater to my needs and got me approved for the vehicle I wanted.

Eder Ramirez is one of the best sales representative I have ever met. Ask for him when you visit AutoNation Katy Texas. Also ask for Suri.

It was an awesome experience! Everyone was so nice!

We had a very pleasant experience Nuri was our sales rep and he was very polite and answer all of our doubts. Lily and Wayne from credit and accounting were very nice to us too. My wife is delighted with her new car. Thank you AutoNation USA Katy.

They were excellent and James was so kind, thorough and thoughtful!

Great sales experience overall.

Had the best experience I could have possibly had with Rashad Price! He helped us for several days to find the right car as well as help make sure it was what fit our needs. From finding the car to the right bank for the right down payment and monthly payments he was honest from the get go didn't hide anything and definitely pointed us in the right direction. He was very helpful with making sure we were covered from extended warranty to gap insurance and kept everything out on the table and open. I have never been to a dealership where that was handled in such a professional manner. I would recommend this dealership to anyone I know looking to get a new vehicle. Thank you for the new car and look forward to do business in the future with you guys !

My salesman, Juan was terrific. The whole experience took way to long (no reflection on him). We were there over 3 hours and I had already picked out my car. We picked it up the next day and the sales manager didn’t greet us, but a salesman did. I told him I was picking up a car I had purchased. The sales manager didn’t even look up from his computer and said, “they bought a car last night”. He was not friendly, didn’t approach us or anything. Not great customer service. They didn’t even bring the car to us or walk us over to where the car was; he just said, “it’s right over there”. I feel the sale had been made so he didn’t care about us any more. When we got the car I was disappointed that the inside had not been cleaned up. I also thought the tank should have been topped off. I just feel it was horrible customer service, after the sale. We were checking everything out for at least 30 minutes and you would have thought someone would have at least come ask if everything was ok, but No, no one did. I guess they didn’t make the sale and it was 9:00 in the morning and they couldn’t be bothered. I think they have forgotten that most people don’t buy a car everyday and purchasing AND picking up their car is a pretty exciting time. AutoNation did not share in that excitement.

Thank you Auto nation for the great experience and letting me make the decision I wanted Wayne, Nuri and Temetris y’all were great thanks!!!

AutoNation has great customer service

Rashad was our sales rep, answered all our questions and concern; overall we received quality service from the dealership. Ambrose Isibor

First time bought a car ... tremendous customer experience and Wayne from day one has been a great support in any situation and great 👍🏻 Person as feels like driving into your own car 🚘 showroom!!! I would definitely recommend anyone interested to buy a car from here ... once again Wayne thanks a lot 😉

We had a great experience purchasing our truck from AutoNation USA Katy. Our sales rep Richard was very helpful and polite. My only complaint was it did take awhile for the whole process, other than that we had no problems!!!

I really appreciate AutoNation for the Corvette I love it and thank to my salesman Eder Ramirez for a great job getting me approval my next car I will buy from them thanks to all for a wonderful experience

I had a great experience buying a Toyota this weekend from Autonation. Rashad, the salesman, was awesome, patient, and helpful. He gave me my time to make a decision, change my mind, and make a different decision.. everyone was nice and encouraging (as it’s my first car here in Texas) .. overall, it was a great experience!

Rashad was excellent and I love my car walk in told him what I wanted and he got it there with no problem

I went to this location last minute and they still took care of me right away. My sales rep, Richard, even came to my house to pick me up the next day to pick up my car. The manager even put on my license plates for me late at night very close to closing time! Very nice team. 🤗 10/10 would recommend.

I loved my experience at AutoNation! My salesperson, Nuri was an exceptional salesperson - so knowledgeable about the car I selected, excellent customer service skills, and followed up to make sure I was happy and that everything was still great! WOW, how often does a salesperson follow up???!!!! Out of 1 to 5, Nuri was a 10! I so recommend that anyone stopping by ask for Nuri. Honestly, I was so blown away by the whole team!

Found a Sequoia on CarGurus and called Eder and he said he would pull it to the side for us. We drove the 100 miles to see it, made a very good deal with them buying the trade. Found a lender we signed papers and drove it home. Thanks to Eder the management team that All introduced themselves. We will shop with you again the next time the need arises.

Sloan was great from start to finish!! Made everything clear and simple! He made my car buying experience as pleasant as possible. I will definitely be recommending Sloan Hood to all my family and friends. This is the experience everyone should have purchasing a car I’m truly blown away!! They are definitely doing things the right way here!! Sloan Hood is the man!!

I highly recommend USANation to all. Staff's goal is to ensure the customer is satisified during the shopping process, the "paper" work, and during the "taking home the baby" (glk250). Wayne Brown is really awesome as well as Frank Reed, Lily Ayoubi, and many many more... I encourage anyone shopping for an auto.."try them" you will like them". I did and happy to be in the circle of life time members with AutoNation especially with my current disease( buy a car every two year disease) Thanks again AutoNation See you in 2 years

Great dealership! The staff is friendly and very helpful. I was helped by Jhan Gonzalez and I would recommend everyone to work with him--very knowledgeable and helpful. Thank you!

Good environment awesome experience so far! Awesome staff!

I met the salesman Kimbrough Austin and he was amazing he really showed he cares and really wants to help you everyone there is so friendly and polite and it is a great place buy your car. I recommend you go there and ask for Kimbrough for the best service you can ask for.

Found the perfect SUV online Wayne Brown reserved it for us Thank you. Tamika was very patient and polite with us as well. Proud owners of a Ford Explorer thanks to AutoNation

Great environment and you don't leave with buyer's remorse!!! My car was in excellent condition and Harvey was a great salesperson!! I totally enojoyed my car buying experience! 5 stars all the way ⭐⭐⭐⭐⭐

My family and I have purchased several car from Autonation USA Katy, and we have always had a great experience. From the time Victor, our salesman contacted me, he was polite and attentive to my needs, even after the vehicle I chose was sold. My experience was so good, the hubby decided to purchase, also.

Autonation USA, Katy was a one stop shop. My husband and I found the car we wanted online, I submitted a request for an appointment online and was immediately called by Juan Gomez, after. The next day we test drove the car, received an appraisal for our trade in, and had to get to an appt elsewhere. We later submitted a credit app over the phone and were approved shortly after. I had a specific car payment in mind and they met that request. We agreed to terms and went in when we were ready to sign papers. We were able to go to breakfast while waiting for all documents and then drove off in our car that had a beautiful pink bow upon arrival. I've never had a smoother car buying experience and will rave on about this location to everyone. All staff were pleasant, the facility was bright and fun, walls were artistic and specific to Houston, there was a okay area for kids and it was an all around great place to be. Juan took care of us and had a very efficient followup process to make the transaction easier. He answered all questions with ease and had great customer service. We are very grateful to have stumbled across a place like this.

Very good customer care, quality vehicles and ausom staff

My son just bought his first car. We saw it on the website. Emailed the store. Reserved the vehicle online. Drove down from Dallas to Katy, TX to test drive and buy it! It was that easy!!! The GM, Frank, our sales associate, Alex, and ALL of their staff were courteous, friendly, professional, and helpful. They went out of their way to make our experience positive. The One-Price is a fair market value price for the quality of vehicle we bought. They definitely have competitive pricing. Thanks AutoNation USA! My son is one happy dude!

The staff was friendly, relatable, and knowledgable. Unlike other dealerships, I felt zero pressure while going through the process. Huge thanks to Wayne, who was the one that helped me get my vehicle!

My overall experience was quite well actually, the person I worked with was very kind and hands-on about the date/time I could come in and look at the car and the payment process and which would work best for me and which one wouldn't and if it would be easier to pay in all cash or do a monthly car payment. I was also a little confused over which model of the car was better to go with since one was a newer model but I liked the color on the other 1 better, so I went with the newer model because he/she explained the newer model held a little more gas per mile and had the updated back up camera and g-ps unlike the other model of the car, I could always go to an auto-repair place and get a good paint job in the color I like.

The staff were friendly, very up front and easy to work with. I would go there again.